file format not supported

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fxgbeaai7
Posts: 1
Joined: Sun Jan 21, 2024 11:11 am

file format not supported

Post by fxgbeaai7 »

i have just downloaded softmaker 2021. i only created 1 document in it so far and now that document is saying "file not supported" when i try to open it.
what can i do?
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Basic Stitch Patterns.tmdx
(25.36 MiB) Downloaded 33 times
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2947
Joined: Wed Mar 11, 2020 5:31 pm

Re: file format not supported

Post by SuperTech »

Please share your sminfo.txt file, which you can generate by clicking on '?' > About > Write system information.
VBprayer
Posts: 1
Joined: Thu Mar 07, 2024 9:37 am

Re: file format not supported

Post by VBprayer »

I'm encountering a similar issue and would greatly appreciate some assistance. I recently downloaded SoftMaker 2021, and I've only created one document with it. However, now when I attempt to open that document, I'm met with a message stating "file not supported." What steps can I take to resolve this?
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2947
Joined: Wed Mar 11, 2020 5:31 pm

Re: file format not supported

Post by SuperTech »

Please share the file in which you are getting this error.

If your file is private, please send it to forum[at]softmaker.com with the link of this post.
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