I can't send a message to support

Post here those questions, bug reports and suggestions for SoftMaker Office 2021 for Windows that do not fit in any of the application-specific subforums.
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Barth
Posts: 14
Joined: Sat May 07, 2022 3:21 pm

I can't send a message to support

Post by Barth »

Hello

I'm trying to send a message to support, but after clicking "send message" nothing happens. I have checked all the fields. After a few seconds, the screen changes with the following message:

{"type":"error","text":"Could not send mail. Please try again later."}

But I don't understand what it means. What text error?
I will appreciate someone can help me.
Greetings.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2935
Joined: Wed Mar 11, 2020 5:31 pm

Re: I can't send a message to support

Post by SuperTech »

Thanks for posting your problem. Are you using any firewall or proxy server which is blocking software's communication with the server?
Barth
Posts: 14
Joined: Sat May 07, 2022 3:21 pm

Re: I can't send a message to support

Post by Barth »

I don't know why but, despite the fact that an error appeared when I tried to send the message, it seems that the message arrived since they recently responded to me.
Thanks for the help.
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