Opening files from file manager

Post here those questions, bug reports and suggestions for SoftMaker Office 2021 for Windows that do not fit in any of the application-specific subforums.
Dewdrop
Posts: 31
Joined: Mon Sep 05, 2022 10:15 pm

Opening files from file manager

Post by Dewdrop »

Within the last few days, when I open a file from file manager all 3 SoftMaker apps hang trying to open them. I can open files from within the apps just fine.
taurus10
Posts: 1
Joined: Wed Oct 26, 2022 7:17 pm

Re: Opening files from file manager

Post by taurus10 »

I've got the same problem in file manger. Also my desktop short cuts to Softmaker files don't work - the program opens but hangs.
Installed PlanMaker 2021 (rev S1054.0924) 64bit PC with Win11 with latest updates. What's happened??
martin-k
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Re: Opening files from file manager

Post by martin-k »

The latest update for Windows 11 from Microsoft happened. It is buggy. :-(

You could consider uninstalling it until they fix it.
Martin Kotulla
SoftMaker Software GmbH
Dewdrop
Posts: 31
Joined: Mon Sep 05, 2022 10:15 pm

Re: Opening files from file manager

Post by Dewdrop »

I wondered if it was connected to the latest Windows 11 update. That would have been about the right timing. Thank you for the confirmation on that. Hopefully SoftMaker will get that fixed soon.
martin-k
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Re: Opening files from file manager

Post by martin-k »

We cannot reproduce the problem here, but we are still trying to.

Does reinstalling SoftMaker Office help?
Martin Kotulla
SoftMaker Software GmbH
Dewdrop
Posts: 31
Joined: Mon Sep 05, 2022 10:15 pm

Re: Opening files from file manager

Post by Dewdrop »

If I uninstall SoftMaker and reinstall it, do I just re-enter my product code?
martin-k
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Re: Opening files from file manager

Post by martin-k »

You don't have to do this because the product key is kept during uninstallation and reinstallation.
Martin Kotulla
SoftMaker Software GmbH
Dewdrop
Posts: 31
Joined: Mon Sep 05, 2022 10:15 pm

Re: Opening files from file manager

Post by Dewdrop »

I uninstalled and then used the link from my original email to reinstall. Was that the right one to use?

TextMaker seems to be opening documents okay but PlanMaker and Presentations are still hanging when I double click a file name from File Manager.
SuperTech
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Re: Opening files from file manager

Post by SuperTech »

Thanks for trying reinstallation. Please let us know your Windows OS build number which you can check by right click on the Windows start button and then clicking on system.

Please share a screenshot of the windows version details also.
Dewdrop
Posts: 31
Joined: Mon Sep 05, 2022 10:15 pm

Re: Opening files from file manager

Post by Dewdrop »

Windows Update screenshot attached
Attachments
Windows System.png
Dewdrop
Posts: 31
Joined: Mon Sep 05, 2022 10:15 pm

Re: Opening files from file manager

Post by Dewdrop »

I take it back. TextMaker is not opening documents for me unless opening them directly through TextMaker.
seasidepb
Posts: 73
Joined: Sat Jun 14, 2014 11:30 am

Re: Opening files from file manager

Post by seasidepb »

I've been raising this problem for weeks, and said it would become a real problem when the Win11 Beta hit the release channel. That's what's happening now. Sure it's an OS problem in one way, but for me at least it's only the Softmaker apps that have been affected. Shouldn't you at least be talking to Microsoft to see how it can be resolved?
SuperTech
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Re: Opening files from file manager

Post by SuperTech »

Our team is already working on this problem on high priority but we are still unable to reproduce this problem at our end.

Please try and uninstall the windows update KB5019509 and let us know the result after the system restart.
Dewdrop
Posts: 31
Joined: Mon Sep 05, 2022 10:15 pm

Re: Opening files from file manager

Post by Dewdrop »

SuperTech wrote: Fri Oct 28, 2022 5:54 pm Our team is already working on this problem on high priority but we are still unable to reproduce this problem at our end.

Please try and uninstall the windows update KB5019509 and let us know the result after the system restart.
I have these 2 updates listed for recent. Would I need to undo both of them?
Attachments
Windows Updates 2022.10.28.png
casinovillain
Posts: 4
Joined: Fri Oct 28, 2022 7:44 pm

Re: Opening files from file manager

Post by casinovillain »

I had the same problem and reinstalled win 11 and then it worked for a short time! Obviously updates happened and planmaker started hanging. Uninstalled update ***9509 as suggested but no joy. Now win 11 wants to install ******8496! Hey ho here goes!!
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