Virtual keyboard

Post here those questions, bug reports and suggestions for SoftMaker Office 2021 for Windows that do not fit in any of the application-specific subforums.
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vladimir1993
Posts: 6
Joined: Mon Mar 14, 2022 9:31 am

Virtual keyboard

Post by vladimir1993 »

Softmaker office (all programs) don't work with virtual keyboard on windows 11, device: microsoft surface go2. Please help. Does anyone has the same problem? If it is the bug, please fix it. If it is not the bug, please someone tell how to solve this problem.
vladimir1993
Posts: 6
Joined: Mon Mar 14, 2022 9:31 am

Re: Virtual keyboard

Post by vladimir1993 »

Programs don't support text typing from virtual keyboard from surface go2.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2951
Joined: Wed Mar 11, 2020 5:31 pm

Re: Virtual keyboard

Post by SuperTech »

Thanks for reporting this problem. Please let us know if you are able to type using the same virtual keyboard in any other text editor like Notepad?

Also, please share your sminfo.txt file, which you can generate by clicking on '?' > About > Write system information.
vladimir1993
Posts: 6
Joined: Mon Mar 14, 2022 9:31 am

Re: Virtual keyboard

Post by vladimir1993 »

Thanks for attention. Typing in windows 11 notepad is stable without problems. Today tried typing in text maker one more time and the problem has been repeated.Image
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sminfo.txt
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vladimir1993
Posts: 6
Joined: Mon Mar 14, 2022 9:31 am

Re: Virtual keyboard

Post by vladimir1993 »

Example video of trouble and screenshot in another txt editor.
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20220330_160636.mp4
(9.93 MiB) Downloaded 145 times
20220330_153615.jpg
vladimir1993
Posts: 6
Joined: Mon Mar 14, 2022 9:31 am

Re: Virtual keyboard

Post by vladimir1993 »

One more reply. I use the software of your company on my android devices (samsung note 10 lite, tab active 3 and tab a7 lite tablets) and I don't have any problems. Please fix this bug, because I also want to use the virtual keyboard typing on my windows device. Thanks a lot.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2951
Joined: Wed Mar 11, 2020 5:31 pm

Re: Virtual keyboard

Post by SuperTech »

Thanks for sharing sminfo and screen recording. I have forwarded the details to our developer team.
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