(Solved) How do I make Softmaker's user forum "remember" a new password?

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ecbritz
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Joined: Mon Sep 14, 2015 9:45 am

(Solved) How do I make Softmaker's user forum "remember" a new password?

Post by ecbritz »

I received a new password by email. It works but it is not "remembered". I have to enter it every time I want to enter the forum.
Last edited by ecbritz on Fri Sep 18, 2020 10:31 pm, edited 1 time in total.
Softmaker 2016 & 2018.
SuperTech
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Re: How do I make Softmaker's user forum "remember" a new password?

Post by SuperTech »

This is probably a browser issue because the remember me option works on cookies, please check if cookies are allowed in your browser and check this problem with other browsers.
ecbritz
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Joined: Mon Sep 14, 2015 9:45 am

Re: How do I make Softmaker's user forum "remember" a new password?

Post by ecbritz »

My new password not "remembered" by Softmaker on my phone either.
Softmaker 2016 & 2018.
martin-k
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Re: How do I make Softmaker's user forum "remember" a new password?

Post by martin-k »

This is not something that we can control.
Martin Kotulla
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ecbritz
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Joined: Mon Sep 14, 2015 9:45 am

Re: How do I make Softmaker's user forum "remember" a new password?

Post by ecbritz »

I tried using Edge Browser. I then logged into Softmaker User Forum using the new password. This worked. I was asked by Edge if I wanted to save the new password. I confirmed, and then the new password was finally successfully "remembered" by Softmaker.
Next, I uninstalled and then reinstalled Google Chrome browser, my default browser. Opened the Softmaler User Forum, logged in using the new password, got the same question, confirmed, and voilá! the saved password could be "remembered". So the problem was solved by refreshing Google Chrome. Thanks for putting me on the right track!
Softmaker 2016 & 2018.
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