I can't uninstall it!

Post here those questions, bug reports and suggestions for SoftMaker Office 2021 for Windows that do not fit in any of the application-specific subforums.
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Paultx
Posts: 20
Joined: Sat Nov 10, 2018 12:56 am
Location: Brazil

I can't uninstall it!

Post by Paultx »

I installed the trial version and want to uninstall it. But when I try, I get two messages:
sftmkr2021sh01.png
sftmkr2021sh01.png (7.67 KiB) Viewed 2796 times
sftmkr2021sh02.png
sftmkr2021sh02.png (3.56 KiB) Viewed 2796 times
They are in Brazilian Portuguese. The first says that Windows can't find syspin64.exe; the secondo says something like "The specified account already exists".

Then the uninstallation is reversed and nothing happens.

Please, help me to uninstall it ASAP! TIA.
Desktop PC: Windows 10 Pro - 64-bit • Intel Core i7 • 12 GB RAM
Laptop PC: Windows 10 Pro - 64-bit • Intel Core i5 • 6 GB RAM
SuperTech
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Re: I can't uninstall it!

Post by SuperTech »

Thanks for sharing screenshots of the error. These errors occur due to corruption in Windows so please repair your windows and after that, you will able to uninstall SoftMaker Office.
martin-k
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Re: I can't uninstall it!

Post by martin-k »

Martin Kotulla
SoftMaker Software GmbH
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Paultx
Posts: 20
Joined: Sat Nov 10, 2018 12:56 am
Location: Brazil

Re: I can't uninstall it!

Post by Paultx »

mstrbls1.png
I found a working link on another forum, downloaded and ran the Program Install and Uninstall Troubleshooter. Altough the first message appeared three times like before, now the 2021 suite was uninstalled. Thanks again, case solved.
Desktop PC: Windows 10 Pro - 64-bit • Intel Core i7 • 12 GB RAM
Laptop PC: Windows 10 Pro - 64-bit • Intel Core i5 • 6 GB RAM
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