The connection to the server failed.

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PeterMc
Posts: 17
Joined: Sun Apr 16, 2006 10:05 am

The connection to the server failed.

Post by PeterMc » Sat Jun 20, 2020 6:47 am

All softmaker programs are now giving this error whener I try to start them:
err.png
err.png (6.28 KiB) Viewed 408 times
I've tried rebooting, turning off filewall and antivirus, to no avail. All other programs can access the internet fine. 'Retry' always fails, and 'Cancel' closes the program.

Is there anything I can reset to get it going again?
Peter McLennan
Dell Axim X51v, Windows Mobile 5, Dell (Think Outside) keyboard, 4GB SD card

martin-k
SoftMaker Team
SoftMaker Team
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Location: Nürnberg, Germany
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Re: The connection to the server failed.

Post by martin-k » Sat Jun 20, 2020 9:29 am

To investigate this, I need the affected product key. Please send it by e-mail to forum (at) softmaker.com and reference this thread.
Martin Kotulla
SoftMaker Software GmbH

PeterMc
Posts: 17
Joined: Sun Apr 16, 2006 10:05 am

Re: The connection to the server failed.

Post by PeterMc » Sat Jun 20, 2020 10:21 am

Done. Thanks for your help!
Peter McLennan
Dell Axim X51v, Windows Mobile 5, Dell (Think Outside) keyboard, 4GB SD card

PeterMc
Posts: 17
Joined: Sun Apr 16, 2006 10:05 am

Re: The connection to the server failed.

Post by PeterMc » Sun Jun 21, 2020 3:27 am

I just tried the 'repair' installation (via Windows Settings). Still no go.

Amendment: it did work! For some reason, the first attempt to start an app failed, but subsequent attempts have been fine.

No further action required; thanks!
Peter McLennan
Dell Axim X51v, Windows Mobile 5, Dell (Think Outside) keyboard, 4GB SD card

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