(Solved) How do I make Softmaker's user forum "remember" a new password?

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ecbritz
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Joined: Mon Sep 14, 2015 9:45 am

(Solved) How do I make Softmaker's user forum "remember" a new password?

Post by ecbritz » Mon Sep 14, 2020 11:26 pm

I received a new password by email. It works but it is not "remembered". I have to enter it every time I want to enter the forum.
Last edited by ecbritz on Fri Sep 18, 2020 10:31 pm, edited 1 time in total.
Softmaker 2016 & 2018.

SuperTech
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Re: How do I make Softmaker's user forum "remember" a new password?

Post by SuperTech » Thu Sep 17, 2020 3:57 pm

This is probably a browser issue because the remember me option works on cookies, please check if cookies are allowed in your browser and check this problem with other browsers.

ecbritz
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Joined: Mon Sep 14, 2015 9:45 am

Re: How do I make Softmaker's user forum "remember" a new password?

Post by ecbritz » Fri Sep 18, 2020 7:53 pm

My new password not "remembered" by Softmaker on my phone either.
Softmaker 2016 & 2018.

martin-k
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Re: How do I make Softmaker's user forum "remember" a new password?

Post by martin-k » Fri Sep 18, 2020 7:53 pm

This is not something that we can control.
Martin Kotulla
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ecbritz
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Re: How do I make Softmaker's user forum "remember" a new password?

Post by ecbritz » Fri Sep 18, 2020 10:09 pm

I tried using Edge Browser. I then logged into Softmaker User Forum using the new password. This worked. I was asked by Edge if I wanted to save the new password. I confirmed, and then the new password was finally successfully "remembered" by Softmaker.
Next, I uninstalled and then reinstalled Google Chrome browser, my default browser. Opened the Softmaler User Forum, logged in using the new password, got the same question, confirmed, and voilá! the saved password could be "remembered". So the problem was solved by refreshing Google Chrome. Thanks for putting me on the right track!
Softmaker 2016 & 2018.

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