Beta Fails to Install Properly on Kubuntu 20.04

Forum for the beta test of SoftMaker Office 2021 for Linux
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vtpoet
Posts: 133
Joined: Mon Dec 30, 2013 4:55 am

Beta Fails to Install Properly on Kubuntu 20.04

Post by vtpoet » Wed May 13, 2020 7:32 pm

Installed the beta with the sudo apt install ./* command (which should automatically install any dependencies). Booting from the menu or KRunner resulted in nothing, neither Softmaker nor any errors.

Booting it from the command line:

/usr/bin/textmaker21 %F

Resulted in the attached screenshots.

(Deb Installed: softmaker-office-2021_1009-01_amd64)
Attachments
Screenshot_20200513_132819.png
Screenshot_20200513_132729.png
Screenshot_20200513_130613.png

SuperTech
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Re: Beta Fails to Install Properly on Kubuntu 20.04

Post by SuperTech » Wed May 13, 2020 8:56 pm

Thanks for reporting this problem. Did you try to run it using given icons?

Also, please share your sminfo file which you can generate by clicking on '?' > About > Write system information.

vtpoet
Posts: 133
Joined: Mon Dec 30, 2013 4:55 am

Re: Beta Fails to Install Properly on Kubuntu 20.04

Post by vtpoet » Wed May 13, 2020 10:05 pm

The attached images are from the initial/first start up. So, the icons are what they are. Entering the product key failed, though the reasons for that are hard to discern? As you can see from the attached images, no information appeared to be given and the text boxes were barely readable. So, sending an sminfo file will unfortunately not be possible until I can actually get past the authorization screen...

martin-k
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Re: Beta Fails to Install Properly on Kubuntu 20.04

Post by martin-k » Wed May 13, 2020 10:08 pm

You can run the program with the -debug parameter:

textmaker21 -debug

This will create the file tmlog.txt in your home folder.
Martin Kotulla
SoftMaker Software GmbH

vtpoet
Posts: 133
Joined: Mon Dec 30, 2013 4:55 am

Re: Beta Fails to Install Properly on Kubuntu 20.04

Post by vtpoet » Wed May 13, 2020 10:47 pm

Okay. I re-installed and this time must have pressed the right button(?) (They can't be read). I was able to start up Office.
Attachments
tmlog.txt
(48.9 KiB) Downloaded 8 times
startup debug-3.png

SuperTech
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Re: Beta Fails to Install Properly on Kubuntu 20.04

Post by SuperTech » Wed May 13, 2020 11:58 pm

Thanks for sharing tmlog. I tested SoftMaker Office 2021 on Kubuntu 20.04 and everything worked fine but I have forwarded this request with all details to our development team.

SuperTech
SoftMaker Team
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Re: Beta Fails to Install Properly on Kubuntu 20.04

Post by SuperTech » Mon May 18, 2020 11:43 pm

Thanks for your time and patience. To investigate this problem, we require some more inputs from you.
1. Please disable the SHM extension and let us know the result of it. You can disable SHM extension by the following method:
a. Open ribbon item File | Options | System Tab > Uncheck “Use OpenGL Engine” > Uncheck “Use SHM extension”
b. Click Ok
c. Restart the application and please let me know if there any changes.
2. Please let us know make and model of your computer and which CPU/GPU is there. If you are not aware of them please run these commands and let us know the output:

ubuntu-drivers devices
dkms status
nvidia-smi

3. Please let us know if you have installed any other version of the SoftMaker Office also and are you facing this problem in that also or that version is working fine?

martin-k
SoftMaker Team
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Re: Beta Fails to Install Properly on Kubuntu 20.04

Post by martin-k » Thu May 28, 2020 11:03 pm

With the latest third beta the display should work again.

However, a little manual work is necessary because SoftMaker Office 2021 has fallen back to X Window rendering on the affected systems. Two ways to restore OpenGL:

1. Either delete the ~SoftMaker/Settings folder (note that all your SoftMaker Office settings will be lost as well)
2. Or start the program from the terminal with the command line parameter -forceogl:7

We would be happy to hear back if it is working again.
Martin Kotulla
SoftMaker Software GmbH

bernado82
Posts: 3
Joined: Mon May 18, 2020 5:49 pm

Re: Beta Fails to Install Properly on Kubuntu 20.04

Post by bernado82 » Sat May 30, 2020 4:58 pm

With this third beta release (build 1012), SM Office 2021 works better on openSUSE Leap 15.1 & 15.2 [beta].

The previous one (build 1010) works only on my Tumbleweed:

Image

With my Leap 15.1 (using KDE/Qt5/XOrg repositories for last version of Plasma & Mesa) and also with the beta of Leap 15.2, SoftMaker Office 2021 was really unusable, while the previous 2018 version worked very well on it!

Image

You've fixed the problem, bravo! I could use SoftMaker Office 2021 on Leap, too.

Image

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