Could Not Paste Key During Install

Forum for the beta test of SoftMaker Office 2021 for Windows
Post Reply
AJ_
Posts: 100
Joined: Sun Feb 12, 2017 10:52 am

Could Not Paste Key During Install

Post by AJ_ » Fri May 22, 2020 11:15 am

I could not paste the key during install. This type of annoyance should have ended 1+ decade ago.

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 595
Joined: Wed Mar 11, 2020 5:31 pm

Re: Could Not Paste Key During Install

Post by SuperTech » Fri May 22, 2020 10:59 pm

Thanks for reporting this problem. Please share details and steps to reproduce the problem/error you are getting so that we can do further investigation for resolution.

AJ_
Posts: 100
Joined: Sun Feb 12, 2017 10:52 am

Re: Could Not Paste Key During Install

Post by AJ_ » Fri May 22, 2020 11:51 pm

Seriously? I copied the key from your email and tried to use the paste command but would not paste. I then tried to paste using the ctrl v command but still would not paste. I then pasted the key into the word pad/text pad apps without any issues whatsoever. I've noticed using previous versions of your apps the paste functionality has been disabled/inop in random fields. Please permanently resolve all of these issues. It's one of those annoyances that never seems to go away.

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 595
Joined: Wed Mar 11, 2020 5:31 pm

Re: Could Not Paste Key During Install

Post by SuperTech » Sat May 23, 2020 4:29 am

I have forwarded this request to our product management. :)

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2768
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Could Not Paste Key During Install

Post by martin-k » Sat May 23, 2020 8:21 am

I cannot reproduce this.

1. The product key is not asked during install, but when you start SoftMaker Office for the first time. Please verify that we are talking about the same thing.

2. I have no trouble whatsoever pasting the key into TextMaker by pressing Ctrl+V. Please try that.
Martin Kotulla
SoftMaker Software GmbH

AJ_
Posts: 100
Joined: Sun Feb 12, 2017 10:52 am

Re: Could Not Paste Key During Install

Post by AJ_ » Sat May 23, 2020 9:21 am

Yes, the only time that the key is asked for is when it fails to paste. We are talking about the same thing. Are you using the Windows 10 OS? I am using version 1909 x64.
Yes, as I already stated Ctrl+V did not work. All paste options pasted into Word Pad and Note Pad just fine but not into the field/window provided for your key. Are you perhaps using a Linux or Apple OS to develop your apps? That might explain a lot of the very odd random issues. I don't know if that is possible but it seems like it is worth asking.

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2768
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Could Not Paste Key During Install

Post by martin-k » Sat May 23, 2020 9:30 am

Yes, Windows 10 x64.

No, we don't use any Linux toolkit in Windows.

Yes, it works here.

Are you willing to let us look at your system using Team Viewer?
Martin Kotulla
SoftMaker Software GmbH

Post Reply

Return to “BETA SoftMaker Office 2021 for Windows (General)”