3.7 Mo file (book) will not open

Questions and answers about FlexiPDF 2019 for Windows
atentale9
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Joined: Wed Feb 26, 2020 7:35 pm

3.7 Mo file (book) will not open

Post by atentale9 » Wed Feb 26, 2020 7:45 pm

Hi all,

When i try to open a 3.778 Mo file, FlexiPDF stops working and my only option is to close it.
Does anyone have a suggestion about this problem ?
Is it a frequent problem ?
Thanks ! :?

miguel-c
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Re: 3.7 Mo file (book) will not open

Post by miguel-c » Thu Feb 27, 2020 12:45 am

Could you please send us the file? Either post it here or send it to forum(at)softmaker.de (include this URL in the body of the email)

atentale9
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Re: 3.7 Mo file (book) will not open

Post by atentale9 » Thu Feb 27, 2020 12:08 pm

miguel-c wrote:
Thu Feb 27, 2020 12:45 am
Could you please send us the file? Either post it here or send it to forum(at)softmaker.de (include this URL in the body of the email)
OK, i will send an email. Thanks !

miguel-c
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Re: 3.7 Mo file (book) will not open

Post by miguel-c » Sun Mar 01, 2020 11:28 pm

Unfortunately, I wasn't able to reproduce the issue. I was able to open your file perfectly.
I used FlexiPDF 2.0.5 on Windows 10 v1909 and you?

atentale9
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Re: 3.7 Mo file (book) will not open

Post by atentale9 » Mon Mar 02, 2020 1:30 pm

I use Version 2.0.5 Win 8.1 (6.3.9600)

miguel-c
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Re: 3.7 Mo file (book) will not open

Post by miguel-c » Tue Mar 03, 2020 10:56 am

I wasn't able to reproduce the issue with your file on FlexiPDF 2.0.5 on Windows 8.1
I suggest you install https://aka.ms/vs/16/release/vc_redist.x86.exe and try again.


PS: Does it happen as soon as you open the file, or only during editing?

atentale9
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Joined: Wed Feb 26, 2020 7:35 pm

Re: 3.7 Mo file (book) will not open

Post by atentale9 » Wed Mar 04, 2020 5:50 pm

miguel-c wrote:
Tue Mar 03, 2020 10:56 am
I wasn't able to reproduce the issue with your file on FlexiPDF 2.0.5 on Windows 8.1
I suggest you install https://aka.ms/vs/16/release/vc_redist.x86.exe and try again.


PS: Does it happen as soon as you open the file, or only during editing?
The file does not open at all. I see the software counting the pages and then i get a message that the software must be closed.

atentale9
Posts: 9
Joined: Wed Feb 26, 2020 7:35 pm

Re: 3.7 Mo file (book) will not open

Post by atentale9 » Wed Mar 04, 2020 6:12 pm

atentale9 wrote:
Wed Mar 04, 2020 5:50 pm
miguel-c wrote:
Tue Mar 03, 2020 10:56 am
I wasn't able to reproduce the issue with your file on FlexiPDF 2.0.5 on Windows 8.1
I suggest you install https://aka.ms/vs/16/release/vc_redist.x86.exe and try again.


PS: Does it happen as soon as you open the file, or only during editing?
The file does not open at all. I see the software counting the pages and then i get a message that the software must be closed.
I installed the file you suggested. I still cannot open the file you opened but i opened other files of 6.2 Mo and 9.2 Mo but others would not open and the software had to be closed. All this is bizarre !
Thanks any way, you tried your best. Have a nice evening ! :-)

miguel-c
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Re: 3.7 Mo file (book) will not open

Post by miguel-c » Wed Mar 04, 2020 6:19 pm

When FlexiPDF crashes it creates a crash report and binary dump which can be helpful in debugging problems.
If FlexiPDF crashes it will generate two files in C:\ProgramData\FlexiPDF 2019\2

1. ErrorLog.txt - a log of the crash
2. Crash.dmp - a binary dump which can sometimes allow us to jump to the line of offending code.

Could you please send us those files? Thank you.

atentale9
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Re: 3.7 Mo file (book) will not open

Post by atentale9 » Wed Mar 04, 2020 7:03 pm

When i try to drag the CRASH.DMP file in here i get this message: « Invalid file extension: CRASH.DMP » it has 0 ko

But the errorlog.txt is attached.

Hope this will help ! Thks ! :-)
Attachments
ERRORLOG.TXT
(27 KiB) Downloaded 162 times

atentale9
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Re: 3.7 Mo file (book) will not open

Post by atentale9 » Wed Mar 04, 2020 7:20 pm

Here is (are) the good file(s)
Attachments
ERRORLOG.TXT
(29.04 KiB) Downloaded 172 times

miguel-c
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Re: 3.7 Mo file (book) will not open

Post by miguel-c » Wed Mar 04, 2020 7:55 pm

Thanks, I reported the issue to the developers.

atentale9
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Re: 3.7 Mo file (book) will not open

Post by atentale9 » Wed Mar 04, 2020 8:01 pm

Thank you miguel-c !

miguel-c
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Re: 3.7 Mo file (book) will not open

Post by miguel-c » Mon Mar 23, 2020 2:12 pm

The developers informed me that the issue no longer occurs in our internal version, so the issue will probably be fixed in our next service pack

atentale9
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Re: 3.7 Mo file (book) will not open

Post by atentale9 » Mon Mar 23, 2020 7:41 pm

miguel-c wrote:
Mon Mar 23, 2020 2:12 pm
The developers informed me that the issue no longer occurs in our internal version, so the issue will probably be fixed in our next service pack
Thank you Miguel-c. I will be waiting for this service pack. Any approximate idea of when i could be receiving it ?

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