3.7 Mo file (book) will not open

[atentale9]

Hi all,

When i try to open a 3.778 Mo file, FlexiPDF stops working and my only option is to close it.
Does anyone have a suggestion about this problem ?
Is it a frequent problem ?
Thanks !

[miguel-c]

Could you please send us the file? Either post it here or send it to forum(at)softmaker.de (include this URL in the body of the email)

[atentale9]

Could you please send us the file? Either post it here or send it to forum(at)softmaker.de (include this URL in the body of the email)

OK, i will send an email. Thanks !

[miguel-c]

Unfortunately, I wasn't able to reproduce the issue. I was able to open your file perfectly.
I used FlexiPDF 2.0.5 on Windows 10 v1909 and you?

[atentale9]

I use Version 2.0.5 Win 8.1 (6.3.9600)

[miguel-c]

I wasn't able to reproduce the issue with your file on FlexiPDF 2.0.5 on Windows 8.1
I suggest you install https://aka.ms/vs/16/release/vc_redist.x86.exe and try again.


PS: Does it happen as soon as you open the file, or only during editing?

[atentale9]

I wasn't able to reproduce the issue with your file on FlexiPDF 2.0.5 on Windows 8.1
I suggest you install https://aka.ms/vs/16/release/vc_redist.x86.exe and try again.


PS: Does it happen as soon as you open the file, or only during editing?

The file does not open at all. I see the software counting the pages and then i get a message that the software must be closed.

[atentale9]

I wasn't able to reproduce the issue with your file on FlexiPDF 2.0.5 on Windows 8.1
I suggest you install https://aka.ms/vs/16/release/vc_redist.x86.exe and try again.


PS: Does it happen as soon as you open the file, or only during editing?

The file does not open at all. I see the software counting the pages and then i get a message that the software must be closed.

I installed the file you suggested. I still cannot open the file you opened but i opened other files of 6.2 Mo and 9.2 Mo but others would not open and the software had to be closed. All this is bizarre !
Thanks any way, you tried your best. Have a nice evening !

[miguel-c]

When FlexiPDF crashes it creates a crash report and binary dump which can be helpful in debugging problems.
If FlexiPDF crashes it will generate two files in C:\ProgramData\FlexiPDF 2019\2

1. ErrorLog.txt - a log of the crash
2. Crash.dmp - a binary dump which can sometimes allow us to jump to the line of offending code.

Could you please send us those files? Thank you.

[atentale9]

When i try to drag the CRASH.DMP file in here i get this message: « Invalid file extension: CRASH.DMP » it has 0 ko

But the errorlog.txt is attached.

Hope this will help ! Thks !

[atentale9]

Here is (are) the good file(s)

[miguel-c]

Thanks, I reported the issue to the developers.

[atentale9]

Thank you miguel-c !

[miguel-c]

The developers informed me that the issue no longer occurs in our internal version, so the issue will probably be fixed in our next service pack

[atentale9]

The developers informed me that the issue no longer occurs in our internal version, so the issue will probably be fixed in our next service pack

Thank you Miguel-c. I will be waiting for this service pack. Any approximate idea of when i could be receiving it ?