Problems after upgrading to Windows 10 may 2020 update.

Questions and answers about FlexiPDF 2019 for Windows
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gntech
Posts: 3
Joined: Mon May 11, 2020 8:28 am

Problems after upgrading to Windows 10 may 2020 update.

Post by gntech » Tue Jun 09, 2020 11:12 am

Hi!

I have recently updated to the Windows 10 may 2020 update and after that I have problem using FlexiPDF 2019 Professional. It worked perfectly before the upgrade. I have tried uninstalling and installing FlexiPDF but to no avail.

FlexiPDF version 2.0.7
Windows 10 Pro (2004) build 19041

Problem 1, saving documents.
1. Open any PDF-file.
2. Try to save it using File -> Save As
3. The error message 'Missing key' /CleanUp Missing from dictionary
4. This problem has previous been reported here https://forum.softmaker.de/viewtopic.php?t=25037
FlexiPDF_tqXn24fu5h.png
Problem 1
FlexiPDF_tqXn24fu5h.png (4.12 KiB) Viewed 217 times
Problem 2, processing scanned document:
1. Click File -> New -> Import from scanner
2. Start the scan.
3. FlexiPDF processes the scan
4. The error message 'System error' Svr_SaveToFile 70000003 is shown and no scanned pages appear in FlexiPDF.
5. This problem has previous been reported here https://forum.softmaker.de/viewtopic.php?t=25631

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 907
Joined: Wed Jun 05, 2019 12:02 pm

Re: Problems after upgrading to Windows 10 may 2020 update.

Post by miguel-c » Sat Jun 13, 2020 7:50 pm

1. The issue is already under analysis
2. I reported the issue to the developers... However this kind of issue is hard to fix, as we can't reproduce them, so I usually recommend adding a middle-man software such as VueScan as an intermediary between FlexiPDF and your scanner driver.

gntech
Posts: 3
Joined: Mon May 11, 2020 8:28 am

Re: Problems after upgrading to Windows 10 may 2020 update.

Post by gntech » Mon Jun 29, 2020 1:48 pm

I have found another problem and also a possible clue to what is wrong:

When trying to run "Recognize text (OCR)..." on a document I get the following error.
FlexiPDF_h0NNDhhPdJ.png
FlexiPDF_h0NNDhhPdJ.png (5.03 KiB) Viewed 124 times
Notice how the path have a chinese letter instead of the "ä" in my user name "Gustav Näslund". Could there be something wrong with how FlexiPDF treats these kinds of letters in paths?

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 587
Joined: Wed Mar 11, 2020 5:31 pm

Re: Problems after upgrading to Windows 10 may 2020 update.

Post by SuperTech » Mon Jun 29, 2020 2:15 pm

Thanks for sharing Screenshot. I have forwarded the details to our development team.

gntech
Posts: 3
Joined: Mon May 11, 2020 8:28 am

Re: Problems after upgrading to Windows 10 may 2020 update.

Post by gntech » Mon Jun 29, 2020 3:13 pm

I tried creating a new temporary useraccount on my computer with a username consisting no Swedish letter. When I run FlexiPDF from that account everything works again! So there is probably something fishy with how FlexiPDF decode/encode the path to the appdata folder...

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