Incorrect Product Key

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celeghin
Posts: 8
Joined: Sun Jul 14, 2019 11:22 pm

Incorrect Product Key

Post by celeghin » Sun Jul 14, 2019 11:28 pm

Good day. I have sent an email for my free product key but the key I get back from you via email is for Linux and not Mac and when I copy and paste it in it says The product key is for a different product. Please enter a product key that is valid for this product.Please could you send me the correct key?

miguel-c
SoftMaker Team
SoftMaker Team
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Re: Incorrect Product Key

Post by miguel-c » Mon Jul 15, 2019 11:10 am

Hi, we don't have any record of any FreeOffice for Mac activation code issued to your e-mail address. However we have 4 activation codes for Linux in your account... I'll report the issue and will let you know. Thank you for your feedback.

celeghin
Posts: 8
Joined: Sun Jul 14, 2019 11:22 pm

Re: Incorrect Product Key

Post by celeghin » Mon Jul 15, 2019 12:24 pm

Thanks for the follow up. Yes, I did get 4 activations but all were for Linux. Really weird.
Screenshot 2019-07-15 at 12.20.53.png
Attachments
Screenshot 2019-07-15 at 12.21.36.png
Screenshot 2019-07-15 at 12.21.23.png

celeghin
Posts: 8
Joined: Sun Jul 14, 2019 11:22 pm

Re: Incorrect Product Key

Post by celeghin » Mon Jul 15, 2019 12:41 pm

Additional screenshots.
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Screenshot 2019-07-15 at 12.22.34.png

martin-k
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Re: Incorrect Product Key

Post by martin-k » Mon Jul 15, 2019 12:43 pm

We are working on the problem. Please don't post screenshots with product keys (I removed the two images from your post).
Martin Kotulla
SoftMaker Software GmbH

celeghin
Posts: 8
Joined: Sun Jul 14, 2019 11:22 pm

Re: Incorrect Product Key

Post by celeghin » Mon Jul 15, 2019 3:44 pm

Thank you.

miguel-c
SoftMaker Team
SoftMaker Team
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Re: Incorrect Product Key

Post by miguel-c » Tue Jul 16, 2019 12:26 pm

Hi, we have just released revision 967 of FreeOffice for Mac which fixes this bug. You can either run "? | Check for updates" inside our applications or download www.softmaker.net/down/softmaker-freeoffice-2018.pkg

celeghin
Posts: 8
Joined: Sun Jul 14, 2019 11:22 pm

Re: Incorrect Product Key

Post by celeghin » Tue Jul 16, 2019 1:50 pm

Thank you so much for all your help!

emdikey
Posts: 2
Joined: Sun Jul 21, 2019 2:39 am

Re: Incorrect Product Key

Post by emdikey » Sun Jul 21, 2019 2:52 am

miguel-c wrote:
Tue Jul 16, 2019 12:26 pm
Hi, we have just released revision 967 of FreeOffice for Mac which fixes this bug. You can either run "? | Check for updates" inside our applications or download www.softmaker.net/down/softmaker-freeoffice-2018.pkg
Dear, I have installed the Freeoffice program on a MacBook Pro with the Mojave version of the OS and I present the same problem. I uninstalled it and reinstalled it, I have like 10 "PRODUCT KEY" in my possession and nothing at all, there is no way I can recognize the "PRODUCT KEY".
What can I do? :(
The "released revision 967" is currently installed on the Mac.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 403
Joined: Wed Jun 05, 2019 12:02 pm

Re: Incorrect Product Key

Post by miguel-c » Sun Jul 21, 2019 11:39 pm

emdikey wrote:
Sun Jul 21, 2019 2:52 am
miguel-c wrote:
Tue Jul 16, 2019 12:26 pm
Hi, we have just released revision 967 of FreeOffice for Mac which fixes this bug. You can either run "? | Check for updates" inside our applications or download www.softmaker.net/down/softmaker-freeoffice-2018.pkg
Dear, I have installed the Freeoffice program on a MacBook Pro with the Mojave version of the OS and I present the same problem. I uninstalled it and reinstalled it, I have like 10 "PRODUCT KEY" in my possession and nothing at all, there is no way I can recognize the "PRODUCT KEY".
What can I do? :(
The "released revision 967" is currently installed on the Mac.
Hi, I wasn't able to see any licenses issued to your e-mail address goan****@hotmail.com
What e-mail address or name did you use to register?

emdikey
Posts: 2
Joined: Sun Jul 21, 2019 2:39 am

Re: Incorrect Product Key

Post by emdikey » Mon Jul 22, 2019 5:01 am

miguel-c wrote:
Sun Jul 21, 2019 11:39 pm
emdikey wrote:
Sun Jul 21, 2019 2:52 am
miguel-c wrote:
Tue Jul 16, 2019 12:26 pm
Hi, we have just released revision 967 of FreeOffice for Mac which fixes this bug. You can either run "? | Check for updates" inside our applications or download www.softmaker.net/down/softmaker-freeoffice-2018.pkg
Dear, I have installed the Freeoffice program on a MacBook Pro with the Mojave version of the OS and I present the same problem. I uninstalled it and reinstalled it, I have like 10 "PRODUCT KEY" in my possession and nothing at all, there is no way I can recognize the "PRODUCT KEY".
What can I do? :(
The "released revision 967" is currently installed on the Mac.
Hi, I wasn't able to see any licenses issued to your e-mail address goan****@hotmail.com
What e-mail address or name did you use to register?
Murphy's law, it worked now.
I solicited a new password with the email you mention and now it worked.
We can say that whoever follows it gets it.
Thanks, anyway, for the preoccupation.

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