Can't Request License Key

Post here those questions, bug reports and suggestions for SoftMaker FreeOffice 2018 for Mac that do not fit in any of the application-specific subforums.

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rjn
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Joined: Mon Oct 28, 2019 4:24 am

Can't Request License Key

Post by rjn » Mon Oct 28, 2019 4:29 am

For some unknown reason, after downloading FreeOffice for Mac, I cannot type my email address in the dialog box to request a license key. I've never seen this happen with any application before. I've tried re-downloading the software, but the same problem re-occurs.

miguel-c
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Re: Can't Request License Key

Post by miguel-c » Mon Oct 28, 2019 12:52 pm

Hi, what keyboard language do you use and what email address are you entering?

rjn
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Joined: Mon Oct 28, 2019 4:24 am

Re: Can't Request License Key

Post by rjn » Mon Oct 28, 2019 1:57 pm

I use US English, but nothing can be typed into the email address field. It’s acting like a database field that I do not have permission. I use the same email address that I use for this forum.

miguel-c
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Re: Can't Request License Key

Post by miguel-c » Mon Oct 28, 2019 6:22 pm

What macOS version do you have?

rjn
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Re: Can't Request License Key

Post by rjn » Mon Oct 28, 2019 8:14 pm

MacOS 10.14.6

miguel-c
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Re: Can't Request License Key

Post by miguel-c » Thu Oct 31, 2019 9:17 pm

Hi, sorry for the delay. Has the problem been solved in the meanwhile?

rjn
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Joined: Mon Oct 28, 2019 4:24 am

Re: Can't Request License Key

Post by rjn » Mon Nov 04, 2019 2:41 am

No, nothing has changed. I still can’t input my email address to get the license key.

miguel-c
SoftMaker Team
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Re: Can't Request License Key

Post by miguel-c » Mon Nov 04, 2019 5:29 pm

Could you please change your computer date back to the day after you installed it and then go to "? | About | Write System Information" and send us the generated file?

Afterward, don't forget to set your date to today.

rjn
Posts: 5
Joined: Mon Oct 28, 2019 4:24 am

Re: Can't Request License Key

Post by rjn » Sun Nov 17, 2019 11:48 pm

I tried re-installing the app with the application support file deleted. I was able to get a working trial copy -- working in every sense except for any keyboard inputs. I can create a new document and do anything from the toolbar using the mouse (insert symbol, insert section breaks\, insert table, etc.), but nothing from the keyboard.

I've attached the file you requested. Thanks.
Attachments
sminfo.txt
(434.17 KiB) Downloaded 1 time

miguel-c
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Re: Can't Request License Key

Post by miguel-c » Mon Nov 18, 2019 6:36 pm

Thanks, I've forwarded the issue to the developers and I'll let you know of their reply.

miguel-c
SoftMaker Team
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Re: Can't Request License Key

Post by miguel-c » Wed Nov 20, 2019 8:13 pm

Please try the following:
a) Enable "Extended support for Asian fonts" in Tools>Options>General. Is the keyboard working now?

b) Try to use the mac virtual keyboard. Does the virtual keyboard work?

c) In macOS country settings you should leave "English" as the primary language, but please try to set the country (Region) to let say "Germany". Is the keyboard working now?

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