Error reading file

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dragon2656
Posts: 3
Joined: Sat Aug 24, 2019 10:31 pm

Error reading file

Post by dragon2656 » Sat Aug 24, 2019 10:37 pm

Hi

Hoping someone can rescue this for me! I have a tmd document (1822kb). I added some pictures and now I cant open the file. It just says "error reading file". I thought i'd backed it up, but i havent :( Is there anyway to find it backed up on my laptop or to open it? [-o<

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 239
Joined: Wed Jun 05, 2019 12:02 pm

Re: Error reading file

Post by miguel-c » Sun Aug 25, 2019 11:26 am

Hi,
1. SoftMaker Office 2018 user: please check if you can find any backup in the folder Documents\SoftMaker\Backup\
2. FreeOffice 2018 user: please check if there's a file with the same name, but .bak extension in the same location as your tmd file.

If not, please send us the file to forum (at) softmaker.de

dragon2656
Posts: 3
Joined: Sat Aug 24, 2019 10:31 pm

Re: Error reading file

Post by dragon2656 » Sun Aug 25, 2019 11:46 am

I have the .bak file in the same location as the original tmd file.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 239
Joined: Wed Jun 05, 2019 12:02 pm

Re: Error reading file

Post by miguel-c » Sun Aug 25, 2019 12:37 pm

Then you have FreeOffice installed. I moved this topic to the FreeOffice section of the forum.
Please rename the filename.bak to filename2.tmd.

dragon2656
Posts: 3
Joined: Sat Aug 24, 2019 10:31 pm

Re: Error reading file

Post by dragon2656 » Sun Aug 25, 2019 1:42 pm

That worked! Thanks so much!

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