Activation Each Run

General questions and answers about FreeOffice 2018 for Windows. Don't post application-specific questions here, but in the appropriate subforum.
Post Reply
indogo
Posts: 5
Joined: Fri Jun 26, 2020 12:33 pm

Activation Each Run

Post by indogo » Fri Jun 26, 2020 12:38 pm

Have used Freeoffice in the past....neat fast software thank you :)

I decided to try freeoffice 2018 , latest build from your website on windows 7.
The activation request came a few days later and I got a key but it seems I have to enter it each time I run any of the programs.
Is this normal behaviour now?

mike

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 695
Joined: Wed Mar 11, 2020 5:31 pm

Re: Activation Each Run

Post by SuperTech » Fri Jun 26, 2020 1:46 pm

Thanks for reporting this issue. No, this is not usual, please share a screenshot of the screen which you getting first after opening the program.

indogo
Posts: 5
Joined: Fri Jun 26, 2020 12:33 pm

Re: Activation Each Run

Post by indogo » Sun Jun 28, 2020 10:17 am

Untitled.png
I do enter the key using the link....last done it two days ago.
Planmaker and presenter are the same.
key.png
key.png (5.8 KiB) Viewed 233 times
thank you

mike

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 695
Joined: Wed Mar 11, 2020 5:31 pm

Re: Activation Each Run

Post by SuperTech » Sun Jun 28, 2020 7:04 pm

It seems SoftMaker Office cannot save the license file. Delete the folder c:\ProgramData\SoftMaker and try again.

indogo
Posts: 5
Joined: Fri Jun 26, 2020 12:33 pm

Re: Activation Each Run

Post by indogo » Mon Jun 29, 2020 10:34 am

Tried that still the same plus days left did not change.
Cannot change folder from read only either though contained files are not. Delete did delete.
mike
folder.png

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2777
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Activation Each Run

Post by martin-k » Mon Jun 29, 2020 10:47 am

The left-over .tmp file indicates you don't have full access rights to this folder.
Martin Kotulla
SoftMaker Software GmbH

indogo
Posts: 5
Joined: Fri Jun 26, 2020 12:33 pm

Re: Activation Each Run

Post by indogo » Tue Jun 30, 2020 5:46 am

Hmm permissions seem to be involved but various attempts to give control seem to not help.
I am logged in as admin.
I cannot spend more time on this for now but thank you for clues.

regards
Mike

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 695
Joined: Wed Mar 11, 2020 5:31 pm

Re: Activation Each Run

Post by SuperTech » Tue Jun 30, 2020 10:38 am

As you can see there is a lock icon on this folder which shows there are some security issues with this folder. Please right-click and correct the security settings of this folder.

Thanks

indogo
Posts: 5
Joined: Fri Jun 26, 2020 12:33 pm

Re: Activation Each Run

Post by indogo » Wed Jul 01, 2020 8:14 am

I did notice in the beginning that but nothing would change permissions.
I tried to install on a fresh windows 64 install and activation worked so indeed there is a permission problem.
As it happens I renamed the .tmp file to .lic and now its activated. Also the lock has gone in doing so!

Thank you for your help.

regards

mike

Post Reply

Return to “SoftMaker FreeOffice 2018 for Windows (General)”