Trouble installing

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grph
Posts: 3
Joined: Sat Jul 20, 2019 7:45 am

Trouble installing

Post by grph » Sat Jul 20, 2019 7:56 am

Hi,
I had a previous version of FreeOffice installed (that was available in december 2018). I have tried to install the new revision 966 (without removing the older version first). Applications don't start with following error:

The resource files have a wrong revision number. To fix this, please install the latest service pack.

After uninstalling this new version and reinstalling the previous version, the applications unfortunately still don't start with the following error:

Unable to find a valid UI language file. Please reinstall this applications.

May I ask you for help how to proceed? The system is Windows 10 Pro. Thanks a lot.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 325
Joined: Wed Jun 05, 2019 12:02 pm

Re: Trouble installing

Post by miguel-c » Mon Jul 22, 2019 12:26 am

Hi, I'd suggest you to the following:
1. Uninstall FreeOffice
2. Restart your computer
3. Go to My Documents and rename the SoftMaker to SoftMaker-Old, so that you can later get your templates back, in case you have them.
4. Install the latest version of FreeOffice
5. See if the problem is fixed.

grph
Posts: 3
Joined: Sat Jul 20, 2019 7:45 am

Re: Trouble installing

Post by grph » Tue Jul 23, 2019 5:48 am

Hi miguel-c,
I have tried with both versions (uninstall - restarts + rename - install version 966, uninstall - delete Softmaker folder in My Documents + restart - install previous version), unfortunately the result is the same - the same error messages keep popping up.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 325
Joined: Wed Jun 05, 2019 12:02 pm

Re: Trouble installing

Post by miguel-c » Thu Jul 25, 2019 11:15 pm

You could also do the following:
1. 1. Uninstall FreeOffice (and Softmaker Office in case you also have it)
2. Restart the computer
3 Delete the following folders:
C:\Program Files (x86)\SoftMaker FreeOffice 2018
C:\Program Files (x86)\SoftMaker Office 2018
C:\Program Files\SoftMaker Office 2018
C:\Users\YOURUSERNAMEHERE\AppData\Roaming\SoftMaker
My Documents\Softmaker
4. Install ccleaner from https://www.ccleaner.com/pt-br/ccleaner ... d/standard
5. Run CCleaner's registry cleaner
6. Install the latest version of FreeOffice from https://www.softmaker.net/down/freeoffice2018.msi

grph
Posts: 3
Joined: Sat Jul 20, 2019 7:45 am

Re: Trouble installing

Post by grph » Sat Jul 27, 2019 11:44 am

Hi,
I have:

1. uninstalled the program
2. restarted the computer
3. deleted all of the indicated directories
4. installed the last version into different directory than the default directory + didn't associate files with the program
5. finished installation
6. restarted computer

And now the program runs. Thanks a lot for your kind help!
BTW: I have skipped the registry cleaning (but I looked at it and there are a few entries for Softmaker even after the program is uninstalled).

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 325
Joined: Wed Jun 05, 2019 12:02 pm

Re: Trouble installing

Post by miguel-c » Sat Jul 27, 2019 12:03 pm

Great, thank you for your final input too!

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