freeoffice will not open

General questions and answers about FreeOffice 2018 for Windows. Don't post application-specific questions here, but in the appropriate subforum.
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fisemper
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Joined: Sat Mar 21, 2020 5:19 pm

freeoffice will not open

Post by fisemper » Sat Mar 21, 2020 5:22 pm

Hi. I installed freeoffice 2018. The problem is non of the programs will open. I tried the -debug and -disableopengl I found in other threads but none of those options worked. Please help as I would like to try the program out.

miguel-c
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Re: freeoffice will not open

Post by miguel-c » Sat Mar 21, 2020 6:07 pm

There's a possibility that one of your printers (maybe a network printer) could be causing the issue.
Could you please:
1. Run TextMaker.exe -debug
2. Send us the file Documents\SoftMaker\tmlog.txt that the command above generated.

fisemper
Posts: 4
Joined: Sat Mar 21, 2020 5:19 pm

Re: freeoffice will not open

Post by fisemper » Sat Mar 21, 2020 7:42 pm

miguel-c wrote:
Sat Mar 21, 2020 6:07 pm
There's a possibility that one of your printers (maybe a network printer) could be causing the issue.
Could you please:
1. Run TextMaker.exe -debug
2. Send us the file Documents\SoftMaker\tmlog.txt that the command above generated.
Thanks miguel, however I already stated that the -debug option does not work. No output is produced. I also do not have any networked printers.

miguel-c
SoftMaker Team
SoftMaker Team
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Re: freeoffice will not open

Post by miguel-c » Sat Mar 21, 2020 8:48 pm

Please try to right-click and run as administrator.

fisemper
Posts: 4
Joined: Sat Mar 21, 2020 5:19 pm

Re: freeoffice will not open

Post by fisemper » Sun Mar 22, 2020 12:33 pm

This option does not work. I uninstalled/reinstalled, changed settings for compatability for Win Vista SP2, Win7 and Win8. No options work.

martin-k
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Re: freeoffice will not open

Post by martin-k » Sun Mar 22, 2020 1:28 pm

-debug does not do anything visible. It just creates the file tmlog.txt in Documents\SoftMaker. Please check for that file again and e-mail it to us.
Martin Kotulla
SoftMaker Software GmbH

fisemper
Posts: 4
Joined: Sat Mar 21, 2020 5:19 pm

Re: freeoffice will not open

Post by fisemper » Mon Mar 23, 2020 12:06 am

No files are being created. The debug option is not working.

miguel-c
SoftMaker Team
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Re: freeoffice will not open

Post by miguel-c » Tue Mar 24, 2020 6:46 pm

Please try the following steps:

1. Find and uninstall SoftMaker Office in the software list in the Windows control panel
2. Check if there are remaining SoftMaker Office folders and delete them:
C:\Program Files (x86)\SoftMaker FreeOffice 2018
C:\Users\YOUR NAME\AppData\Roaming\SoftMaker
3. Delete the folder "SoftMaker" under "My Documents" in your Windows (that will delete the personal settings)

4. Download cCleaner free from https://www.ccleaner.com/, and run a Custom Clean and a Registry clean
5. Restart your computer
6. Install the latest version of FreeOffice from softmaker.net/down/freeoffice2018.msi

*Please note that "AppData" is a hidden folder.

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