Install error in Windows 7 x64

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enrique_spain
Posts: 2
Joined: Thu Mar 07, 2019 2:52 pm

Install error in Windows 7 x64

Post by enrique_spain » Thu Mar 07, 2019 3:47 pm

I have downloaded the FreeOffice 2018 file and when I try to install the program, during the installation appeared an error message saying: "Se está ejecutando la operación de E/S superpuesta", ending the process with an error 1603. I have a Windows 7 Home SP1 x64 4 GB RAM correctly updated, with NetFramework 4.7.2 and Visual C++ Runtime until 2015. The error is supposed to be related with a RSA path conflict? a conflict with another program? or what exactly? I have installed Thunderbird (original) and Firefox. The error indicates that is running and I/O operation simultaneously, but one? I have tried the installation in differents moments with he same bad result.
Thanks.

sven-l
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Re: Install error in Windows 7 x64

Post by sven-l » Thu Mar 14, 2019 4:35 pm

Thunderbird is not part of FreeOffice so it seems to be another culprit. Please re-start the machine and try again.
Sven Leßmann
SoftMaker Software GmbH

enrique_spain
Posts: 2
Joined: Thu Mar 07, 2019 2:52 pm

Re: Install error in Windows 7 x64

Post by enrique_spain » Sat Mar 16, 2019 10:06 pm

Here I enclose a part of the log that shoe the install error of FreeOffice:

MSI (s) (64:40) [14:45:15:849]: Doing action: RemoveExistingProducts
La acción se inició a las 14:45:15: RemoveExistingProducts.
MSI (s) (64:40) [14:45:15:881]: Transforming table Error.
MSI (s) (64:40) [14:45:15:912]: Transforming table Error.
MSI (s) (64:40) [14:45:15:927]: Transforming table Error.
MSI (s) (64:40) [14:45:15:943]: Transforming table Error.
La acción terminó a las 14:45:15: RemoveExistingProducts. Valor devuelto 1.
MSI (s) (64:40) [14:45:15:974]: Doing action: InstallInitialize
La acción se inició a las 14:45:15: InstallInitialize.
MSI (s) (64:40) [14:45:16:052]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (64:40) [14:45:16:068]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (64:40) [14:45:16:083]: BeginTransaction: Locking Server
MSI (s) (64:40) [14:45:16:099]: Transforming table Property.
MSI (s) (64:40) [14:45:16:115]: Server not locked: locking for product {02B0F09C-4720-4F32-BB8A-F22606E9E320}
La acción terminó a las 14:45:16: InstallInitialize. Valor devuelto 1.
MSI (s) (64:40) [14:45:16:801]: Doing action: SAVE_INSTALL_PATH_CA
La acción se inició a las 14:45:16: SAVE_INSTALL_PATH_CA.
MSI (s) (64:40) [14:45:16:863]: Transforming table CustomAction.
MSI (s) (64:40) [14:45:16:895]: Doing action: ProcessComponents
La acción se inició a las 14:45:17: ProcessComponents.
MSI (s) (64:40) [14:45:17:066]: Note: 1: 2205 2: 3: MsiPatchCertificate
MSI (s) (64:40) [14:45:17:082]: LUA patching is disabled: missing MsiPatchCertificate table
MSI (s) (64:40) [14:45:17:175]: Resolving source.
La acción terminó a las 14:45:17: SAVE_INSTALL_PATH_CA. Valor devuelto 0.
MSI (s) (64:40) [14:45:17:456]: Resolving source to launched-from source.
MSI (s) (64:40) [14:45:17:612]: Setting launched-from source as last-used.
MSI (s) (64:40) [14:45:17:659]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'D:\Downloads\'.
MSI (s) (64:40) [14:45:17:721]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'D:\Downloads\'.
MSI (s) (64:40) [14:45:17:737]: PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{02B0F09C-4720-4F32-BB8A-F22606E9E320}'.
MSI (s) (64:40) [14:45:17:768]: SOURCEDIR ==> D:\Downloads\
MSI (s) (64:40) [14:45:17:784]: SOURCEDIR product ==> {02B0F09C-4720-4F32-BB8A-F22606E9E320}
MSI (s) (64:40) [14:45:17:877]: SECREPAIR: CryptAcquireContext: Could not create the default key container
MSI (s) (64:40) [14:45:17:893]: Determining source type
MSI (s) (64:40) [14:45:18:345]: Source type from package 'freeoffice2018.msi': 2
MSI (s) (64:40) [14:45:18:392]: SECREPAIR: Re-Create hashes
MSI (s) (64:40) [14:45:18:423]: SECREPAIR: Hash Database: C:\Windows\Installer\SourceHash{02B0F09C-4720-4F32-BB8A-F22606E9E320}
MSI (s) (64:40) [14:45:18:455]: SECREPAIR: SourceHash database file already exists. Deleting it.
MSI (s) (64:40) [14:45:18:486]: Note: 1: 2262 2: SourceHash 3: -2147287038
MSI (s) (64:40) [14:45:18:595]: SECREPAIR: New Hash Database creation complete.
MSI (s) (64:40) [14:45:18:642]: SECREPAIR: Crypt Provider not initialized. Error:997
MSI (s) (64:40) [14:45:18:657]: SECUREREPAIR: Failed to CreateContentHash of the file: freeoffice2018.msi: for computing its hash. Error: 997
MSI (s) (64:40) [14:45:18:689]: SECREPAIR: Failed to create hash for the install source files
MSI (s) (64:40) [14:45:18:735]: Note: 1: 2262 2: SourceHash 3: -2147287038
MSI (s) (64:40) [14:45:18:751]: SECUREREPAIR: SecureRepair Failed. Error code: 3e5F5C144F8
MSI (s) (64:40) [14:47:37:921]: Transforming table Error.
MSI (s) (64:40) [14:47:37:952]:
La acción terminó a las 14:47:37: ProcessComponents. Valor devuelto 3.
MSI (s) (64:40) [14:47:37:983]: Machine policy value 'DisableRollback' is 0
MSI (s) (64:40) [14:47:37:999]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (64:40) [14:47:38:014]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (64:40) [14:47:38:030]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 156, szDescription: "".
MSI (s) (64:40) [14:47:38:045]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
MSI (s) (64:40) [14:47:38:077]: Unlocking Server
MSI (s) (64:40) [14:47:38:123]: Doing action: CopyLog1
La acción se inició a las 14:47:38: CopyLog1.
MSI (s) (64:40) [14:47:38:155]: Transforming table CustomAction.
La acción terminó a las 14:47:38: INSTALL. Valor devuelto 3.
La acción terminó a las 14:47:38: CopyLog1. Valor devuelto 1631.
MSI (s) (64:40) [14:47:38:233]: MainEngineThread is returning 1603
MSI (s) (64:88) [14:47:38:264]: User policy value 'DisableRollback' is 0
MSI (s) (64:88) [14:47:38:279]: Machine policy value 'DisableRollback' is 0
MSI (s) (64:88) [14:47:38:295]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (64:88) [14:47:38:311]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (64:88) [14:47:38:326]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (64:88) [14:47:38:342]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (64:88) [14:47:38:357]: Restoring environment variables
MSI (c) (40:70) [14:47:38:373]: Back from server. Return value: 1603
MSI (c) (40:70) [14:47:38:389]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (40:70) [14:47:38:420]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
La acción terminó a las 14:47:38: ExecuteAction. Valor devuelto 3.
MSI (c) (40:70) [14:47:38:467]: Doing action: FatalError
La acción se inició a las 14:47:38: FatalError.
MSI (c) (40:70) [14:47:38:607]: Transforming table CustomAction.
La acción terminó a las 14:47:40: FatalError. Valor devuelto 2.
La acción terminó a las 14:47:40: INSTALL. Valor devuelto 3.
=== Registro detenido: 15/03/2019 14:47:40 ===
MSI (c) (40:70) [14:47:40:229]: Note: 1: 1708
MSI (c) (40:70) [14:47:40:245]: Transforming table Error.
MSI (c) (40:70) [14:47:40:261]: Transforming table Error.

Every attempt made to install FreeOffice has returned the same error (I/O overlapping). FreeOffice found LibreOffice in my PC and change, during the installation, some configurations, but at the end these changes seems to be discarded.
Is there any solution?
Thanks.

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