Installation failed

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Karactor
Posts: 1
Joined: Sun Nov 24, 2019 3:03 pm

Installation failed

Post by Karactor » Sun Nov 24, 2019 3:19 pm

Using FreeOffice TextMaker 2018 (rev 973.1103) 64bit. Notice for downloading new service pack shows up, so I download FreeOffice 2018 for Mac. Installation starts and proceeds, but repeatedly fails. This is NOT Apple refusing to install. It is a window that reads: "An error occurs during installation. The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." I'm stuck as to how to fix.

MacOS 10.14.6 (Mojave)
iMac 21.5 inch, 2019
3 GHz Intel Core i5
32 GB memory

martin-k
SoftMaker Team
SoftMaker Team
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Re: Installation failed

Post by martin-k » Sun Nov 24, 2019 3:29 pm

Remove the program folder of the old installation and empty the trash. In rare cases, the Apple installer doesn't want to install over existing installs.
Martin Kotulla
SoftMaker Software GmbH

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