no way to receive a key

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solos-bk
Posts: 1
Joined: Wed Sep 25, 2019 4:10 pm

no way to receive a key

Post by solos-bk » Wed Sep 25, 2019 4:23 pm

After installing the Mac version of freeoffice2018 , when starting any of its 3 components I am instructed to apply for a licence key , but on clicking the request button I continually get the response that the server is not available, although I have a perfect internet connection.

Any suggestions for getting the key in an other way ?


regards bart

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 325
Joined: Wed Jun 05, 2019 12:02 pm

Re: no way to receive a key

Post by miguel-c » Sat Sep 28, 2019 6:22 pm

Hi, please disable your firewall temporarily or add licensing.softmaker.com to your firewall whitelist.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 325
Joined: Wed Jun 05, 2019 12:02 pm

Re: no way to receive a key

Post by miguel-c » Sat Sep 28, 2019 8:01 pm

Also, please download the latest version 971 that will probably solve the issue.

adimarian
Posts: 1
Joined: Thu Oct 10, 2019 9:59 am

Re: no way to receive a key

Post by adimarian » Thu Oct 10, 2019 10:02 am

The issue is not resoved yet, I downloaded today last version and can't get the key :(

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 325
Joined: Wed Jun 05, 2019 12:02 pm

Re: no way to receive a key

Post by miguel-c » Thu Oct 10, 2019 6:21 pm

Sorry..., another update is on the forge that fixes this.

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