The keyboard does not respond

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panorama5000
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The keyboard does not respond

Post by panorama5000 » Sun Apr 08, 2018 2:19 pm

I do not react even if I strike the keyboard to input. (Office 2018 All Apps)
My Mac is the latest version

sven-l
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Re: The keyboard does not respond

Post by sven-l » Wed Apr 11, 2018 11:10 am

Does that only happen with SoftMaker Office but not with other apps? Which Revision of SoftMaker Office is installed (Help=>About)? Which Mac and keyboard are you using? Which version of macOS is installed?
Sven Leßmann
SoftMaker Software GmbH

panorama5000
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Joined: Sun Apr 08, 2018 2:15 pm

Re: The keyboard does not respond

Post by panorama5000 » Wed Apr 11, 2018 3:22 pm

It does not happen with other applications. Your application is Revision 928.
The Mac version is the latest 10.13.4.
The keyboard is genuine Mac.

martin-k
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Re: The keyboard does not respond

Post by martin-k » Wed Apr 11, 2018 4:19 pm

Which language are you typing in?
Martin Kotulla
SoftMaker Software GmbH

pritisinghip
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Re: The keyboard does not respond

Post by pritisinghip » Tue Apr 17, 2018 2:54 pm

It can be extremely frustrating when your keyboard won't work. The keyboard is the primary mode of input to your computer. If you have no keyboard, you can't perform simple tasks like logging in to your operating system, or even entering your computer's BIOS setup.

Charon
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Joined: Sun Dec 02, 2018 6:08 am

Re: The keyboard does not respond

Post by Charon » Sun Dec 02, 2018 6:14 am

I've downloaded ver.942.1129. at 1st.Dec 2018
I'm encountering the same situation.
English, Japanese, Russian... all of language is non-accepted.
keyboard entry is not recognizend.
Moreover, I can't enter the product key... :twisted:
Copy and paste doesn't be accepted, too.
Can everyone use this software properly?

sven-l
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Re: The keyboard does not respond

Post by sven-l » Wed Dec 05, 2018 9:45 am

There are currently no other customers reporting this problem and it is (with English and German keyboard layout) not reproducible for us with rev.942. Please note that some east Asian keyboard layouts like Chinese, Japanese or Korean are currently not working with SoftMaker Office 2018 for Mac but we are working on it.

So it really doesn't work with English or Russian? Does the same keyboard work in other programs on the same Mac?
Sven Leßmann
SoftMaker Software GmbH

Charon
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Joined: Sun Dec 02, 2018 6:08 am

Re: The keyboard does not respond

Post by Charon » Sat Dec 15, 2018 5:16 am

Thanks for your information.

English and Russian work with MacOS IME (original).
3rd party IME doesn't work (All languages like English, Japanese, et al.).
I am disappointed at having purchased this software, it doesn't fill my needs.

sven-l
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Re: The keyboard does not respond

Post by sven-l » Tue Dec 18, 2018 7:46 am

Which 3rd party IME exactly does not work with SoftMaker Office?
Sven Leßmann
SoftMaker Software GmbH

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