Help User manual not found

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JohnWasilewski
Posts: 350
Joined: Sun Jan 13, 2008 1:06 am

Help User manual not found

Post by JohnWasilewski » Fri Apr 03, 2020 2:59 am

With Linux Zorin 15 running TMPro2018 S976.0313 (64-bit),

I am receiving this error message when I pull down [Help] and select [User Manual]:

Code: Select all

Document Viewer
---------------
Unable to open document “file:///usr/share/office2018/tm2018_en.pdf”.
Error opening file /usr/share/office2018/tm2018_en.pdf: No such file or directory.
I have checked /usr/share/office2018/ and file tm2018_en.pdf IS there, and is readable.
---
John

JohnWasilewski
Posts: 350
Joined: Sun Jan 13, 2008 1:06 am

Re: Help User manual not found

Post by JohnWasilewski » Fri Apr 03, 2020 3:15 am

Solved very quickly.
I have changed the default viewer.
Now it works.

I don't know why 'Document Viewer' was unable to open the Help file because it can open all other .PDFs on my laptop.
It's a pity because that's my favourite PDF viewer.

Oh well.
---
John

SuperTech
SoftMaker Team
SoftMaker Team
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Joined: Wed Mar 11, 2020 5:31 pm

Re: Help User manual not found

Post by SuperTech » Sat Apr 04, 2020 11:06 pm

Please try to open this help files in your default PDF viewer i.e. 'Document Viewer' and if you get any error please share the screenshot of the error.
Please also check again if you are able to open other PDF files in 'Document Viewer' properly.

Thanks

JohnWasilewski
Posts: 350
Joined: Sun Jan 13, 2008 1:06 am

Re: Help User manual not found

Post by JohnWasilewski » Sun Apr 05, 2020 2:59 pm

Thank you for looking at this.

I have done a test: I tried to open tm2018_en.pdf by invoking the 'Document Viewer' application, not from within TextMaker but from a Linux file manager. As you see, it failed:
Opening tm2018_en.pdf with 'Document Viewer. app.jpg
Failure to openi tm2018_en.pdf with 'Document Viewer' app.jpg
All other document reader applications are able to open tm2018_en.pdf.
Document Viewer is able to open all other PDF files.

There is evidently something in the 'Document Viewer' application that doesn't like something in the tm2018_en.pdf file.
It would be really helpful if you could find and fix whatever it is in tm2018_en.pdf that is causing this error, because the Document Viewer display is very compact and neat, so it is really good for use as a small overlay window for displaying the Help file. But if other things are more pressing, this could wait.
---
John

miguel-c
SoftMaker Team
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Re: Help User manual not found

Post by miguel-c » Sun Apr 05, 2020 3:47 pm

I wasn't able to reproduce the issue on Ubuntu 18.04 using Document Viewer 3.28.4.
What version of Document Viewer are you using?
document viewer.PNG

JohnWasilewski
Posts: 350
Joined: Sun Jan 13, 2008 1:06 am

Re: Help User manual not found

Post by JohnWasilewski » Mon Apr 06, 2020 3:58 am

Many thanks for looking at this so quickly.
I seem to have ver. 3.30.1
Screenshot at 02-56-25.png
---
John

miguel-c
SoftMaker Team
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Re: Help User manual not found

Post by miguel-c » Mon Apr 06, 2020 4:28 pm

I tried on Document viewer 3.30.2 on Debian 10.3 and it works fine.
I also tried 3.34 on Ubuntu 19.2 and it also works fine.
Maybe there's some bug on your version in Zorin OS.

JohnWasilewski
Posts: 350
Joined: Sun Jan 13, 2008 1:06 am

Re: Help User manual not found

Post by JohnWasilewski » Tue Apr 07, 2020 11:18 am

Thank you for making those checks and I’m sorry if I’ve caused you unnecessary work.
—-
John

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