Blocked key

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leone
Posts: 3
Joined: Tue May 23, 2017 8:45 pm

Blocked key

Post by leone »

Hello, the license key of NX office was blocked, writes that it is used on more than five computers, but it is not so! Today I renewed my license for another year-the key is still locked! Our customer care is not responding for several weeks, it is unclear what to do?
miguel-c
SoftMaker Team
SoftMaker Team
Posts: 1233
Joined: Wed Jun 05, 2019 12:02 pm

Re: Blocked key

Post by miguel-c »

Hi, there is some issue with your Linux and our activation server.
I have temporarily fixed the issue, but we need to investigate the cause.
Could you please open TextMaker and then go to "? | About | Write system information " and send us the sminfo.txt file it generates?
leone
Posts: 3
Joined: Tue May 23, 2017 8:45 pm

Re: Blocked key

Post by leone »

miguel-c wrote: Mon Oct 21, 2019 11:29 pm Hi, there is some issue with your Linux and our activation server.
I have temporarily fixed the issue, but we need to investigate the cause.
Could you please open TextMaker and then go to "? | About | Write system information " and send us the sminfo.txt file it generates?
Wow, it earned! Thank! File as an attachment
Attachments
sminfo.txt
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miguel-c
SoftMaker Team
SoftMaker Team
Posts: 1233
Joined: Wed Jun 05, 2019 12:02 pm

Re: Blocked key

Post by miguel-c »

Since August did you install reinstall your operating system?
On how many computers did you insert the activation code?
leone
Posts: 3
Joined: Tue May 23, 2017 8:45 pm

Re: Blocked key

Post by leone »

miguel-c wrote: Wed Oct 23, 2019 1:17 pm Since August did you install reinstall your operating system?
On how many computers did you insert the activation code?
Since August, as far as I remember, I have not changed the operating systems. Installed on 5 computers - 3 with windows and 2 with archlinux. Now everything works well.
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