Can't start any of my Softmaker products on Debian

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colonel_panic
Posts: 40
Joined: Fri Jun 08, 2018 9:19 pm

Can't start any of my Softmaker products on Debian

Post by colonel_panic » Wed Aug 14, 2019 10:49 pm

It was working until a couple of days ago. But now, whenever I open Textmaker or Planmaker, all I get is a window like the one below.
I tried to start Textmaker with the -debug argument, I attach ~/SoftMaker/Settings/tmlog.txt
Any assistance greatly appreciated. I need this for work in the morning!
Attachments
tmlog.txt
(132.78 KiB) Downloaded 4 times
Textmaker.png

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 263
Joined: Wed Jun 05, 2019 12:02 pm

Re: Can't start any of my Softmaker products on Debian

Post by miguel-c » Wed Aug 14, 2019 11:57 pm

Hi, we released verion 968 today:
https://www.softmaker.com/en/servicepacks
Could you please install it and let us know if you still have the problem?

colonel_panic
Posts: 40
Joined: Fri Jun 08, 2018 9:19 pm

Re: Can't start any of my Softmaker products on Debian

Post by colonel_panic » Thu Aug 15, 2019 12:39 am

Yes. Fresh tmlog.txt attached.
Attachments
tmlog.txt
(182 Bytes) Downloaded 4 times

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 263
Joined: Wed Jun 05, 2019 12:02 pm

Re: Can't start any of my Softmaker products on Debian

Post by miguel-c » Thu Aug 15, 2019 1:00 am

I reported the issue to the developers and will let you know their reply.

colonel_panic
Posts: 40
Joined: Fri Jun 08, 2018 9:19 pm

Re: Can't start any of my Softmaker products on Debian

Post by colonel_panic » Thu Aug 15, 2019 11:48 am

Please let me know. I am unable to work.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 263
Joined: Wed Jun 05, 2019 12:02 pm

Re: Can't start any of my Softmaker products on Debian

Post by miguel-c » Thu Aug 15, 2019 10:21 pm

Do you have a new OpenGL driver? Please try to disable OpenGL to see if that is the problem.
For that, start textmaker with the parameter -disableopengl

colonel_panic
Posts: 40
Joined: Fri Jun 08, 2018 9:19 pm

Re: Can't start any of my Softmaker products on Debian

Post by colonel_panic » Fri Aug 16, 2019 3:01 pm

And we're back in business!

Thank you so much.

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