Expired trial does not open to receive new license

Post here those questions, bug reports and suggestions for SoftMaker Office 2018 for Linux that do not fit in any of the application-specific subforums.

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rengab
Posts: 39
Joined: Tue Apr 12, 2011 7:38 am

Expired trial does not open to receive new license

Post by rengab » Sat May 04, 2019 3:16 pm

I got a promo from giveaway and installed it over a prior trial that ended already.

Office does not proceed so I can enter serial

martin-k
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Re: Expired trial does not open to receive new license

Post by martin-k » Sat May 04, 2019 4:47 pm

If you have used a free promo key before, you cannot use another promotional key on the same computer. At some point, we expect you to purchase the software if you use it permanently.
Martin Kotulla
SoftMaker Software GmbH

rengab
Posts: 39
Joined: Tue Apr 12, 2011 7:38 am

Re: Expired trial does not open to receive new license

Post by rengab » Mon May 06, 2019 8:12 am

prior install was a 30 day trial.

giveaway is the first promo for so2018

how can i uninstall so2018 fully?

thanks

martin-k
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Re: Expired trial does not open to receive new license

Post by martin-k » Mon May 06, 2019 8:18 am

If the install was a 30 day trial, you should be able to unlock it even with a promo key. What is the error message that you receive?
Martin Kotulla
SoftMaker Software GmbH

rengab
Posts: 39
Joined: Tue Apr 12, 2011 7:38 am

Re: Expired trial does not open to receive new license

Post by rengab » Thu May 09, 2019 12:29 pm

soffice pops out then exits

martin-k
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Re: Expired trial does not open to receive new license

Post by martin-k » Thu May 09, 2019 12:34 pm

Please provide the exact message, or a screenshot.
Martin Kotulla
SoftMaker Software GmbH

rengab
Posts: 39
Joined: Tue Apr 12, 2011 7:38 am

Re: Expired trial does not open to receive new license

Post by rengab » Thu May 09, 2019 1:30 pm

no message can be read and not enough time to screenshot

martin-k
SoftMaker Team
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Re: Expired trial does not open to receive new license

Post by martin-k » Thu May 09, 2019 1:32 pm

This does not make sense to me. Uninstall SoftMaker Office, install it again and try again.
Martin Kotulla
SoftMaker Software GmbH

rengab
Posts: 39
Joined: Tue Apr 12, 2011 7:38 am

Re: Expired trial does not open to receive new license

Post by rengab » Thu May 09, 2019 1:34 pm

got this after tries
Screenshot at 2019-05-09 19-31-36.png

martin-k
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Re: Expired trial does not open to receive new license

Post by martin-k » Thu May 09, 2019 1:35 pm

Delete the SoftMaker/Settings folder in your home folder and try again.
Martin Kotulla
SoftMaker Software GmbH

rengab
Posts: 39
Joined: Tue Apr 12, 2011 7:38 am

Re: Expired trial does not open to receive new license

Post by rengab » Thu May 09, 2019 2:10 pm

i dont have yet superuser password... when i uninstall it it requires it

rengab
Posts: 39
Joined: Tue Apr 12, 2011 7:38 am

Re: Expired trial does not open to receive new license

Post by rengab » Thu May 09, 2019 2:12 pm

thanks... it's now ok

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