Cannot create account settings

Questions and answers about Thunderbird for Windows
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Anatol
Posts: 6
Joined: Tue Mar 11, 2014 11:21 am

Cannot create account settings

Post by Anatol » Mon Jan 20, 2020 6:36 pm

Hello. Installed SoftMaker Office on a tablet computer with Windows 8.1 operating system. Thunderbird mailer version 52.9.1 (x86ru). Failed to configure mailbox access. After entering all the data in the advanced settings and checking the server, I click the apply button, the program freezes. I downloaded and installed the latest version 68.4.1. Everything was installed and tuned in with one click. I have been using this program in Linux for more than 14 years, I know how to configure it manually. See what's with your tweaked program.

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 597
Joined: Wed Jun 05, 2019 12:02 pm

Re: Cannot create account settings

Post by miguel-c » Tue Jan 21, 2020 12:40 am

Our version only has some add-ons. They should not cause the issue. It was probably some incompatibility between that Thunderbird version and something on your system.

Anatol
Posts: 6
Joined: Tue Mar 11, 2014 11:21 am

Re: Cannot create account settings

Post by Anatol » Tue Jan 21, 2020 12:44 pm

In the version downloaded during the installation of the office, only the outgoing mail server was in the account settings. It is possible that the installation file did not download correctly. Where can I get your version of Thunderbird to try reinstalling the program? Or do you have to remove the entire office and reinstall it?

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 597
Joined: Wed Jun 05, 2019 12:02 pm

Re: Cannot create account settings

Post by miguel-c » Tue Jan 21, 2020 2:58 pm

you'd have to remove the entire office and reinstall it...

Anatol
Posts: 6
Joined: Tue Mar 11, 2014 11:21 am

Re: Cannot create account settings

Post by Anatol » Wed Jan 22, 2020 6:01 pm

Uninstalled, rebooted, reinstalled. I open Thunderbird, “Could not open the index file for“ INBOX. ”There may be an error on the disk or the full path exceeds the permissible length."

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 597
Joined: Wed Jun 05, 2019 12:02 pm

Re: Cannot create account settings

Post by miguel-c » Thu Jan 23, 2020 12:17 pm

I would then advise you to use version 68.4.1, as it doesn't have the issue.

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