Presentations Won't Start

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JamesL
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Joined: Tue Sep 25, 2018 12:23 pm

Presentations Won't Start

Post by JamesL » Tue Sep 25, 2018 1:16 pm

Hi, I've just installed SOF 2018 on two W7 PCs, both SP1 and fully up to date. Installation went fine, Textmaker and Planmaker work fine, but Presentations won't launch on either machine. Review of Task manager indicates that there's not even a process running. Please can someone assist? Many thanks, James

sven-l
SoftMaker Team
SoftMaker Team
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Re: Presentations Won't Start

Post by sven-l » Thu Sep 27, 2018 9:51 am

Please try to start Presentations with the Parameter -disableopengl. Does it work?

Additionally, please start it with parameter -debug and send us the log file (prlog.txt). This will let us check the OpenGL capabilities of your graphics card.
Sven Leßmann
SoftMaker Software GmbH

ezodoc
Posts: 1
Joined: Wed Oct 03, 2018 12:30 pm

Re: Presentations Won't Start

Post by ezodoc » Wed Oct 03, 2018 12:44 pm

same problem
OS - Win Server 2012
link - "C:\Program Files (x86)\SoftMaker FreeOffice 2018\Presentations.exe" -disableopengl -debug
no debug info :(

martin-k
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Re: Presentations Won't Start

Post by martin-k » Wed Oct 03, 2018 12:47 pm

-debug creates the file prlog.txt in My Documents. You need to search for the file there and send it to us.
Martin Kotulla
SoftMaker Software GmbH

JamesL
Posts: 2
Joined: Tue Sep 25, 2018 12:23 pm

Re: Presentations Won't Start

Post by JamesL » Fri Oct 19, 2018 6:27 pm

Hi Sven, just got around to this again. Running with -disableopengl works and seems to read files OK. 2x rlog.txt attached, opengl disabled (runs OK) and enabled (hangs).

Thoughts? Many thanks,

James
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prlog2.txt
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prlog.txt
(28.19 KiB) Not downloaded yet

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