Slide Show shuts down when multiple files open

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DGingrich
Posts: 6
Joined: Sun Sep 02, 2018 10:52 pm

Slide Show shuts down when multiple files open

Post by DGingrich » Sun Sep 02, 2018 11:02 pm

When I have multiple files open at once in Presentations, then try to run a slide show with one of those files, the slide show is hidden after about a minute when one of the open files is displayed in front of the slide show. A small slice of the slide show remains visible at the bottom of the screen. Clicking on that slice brings the full slide show back into view.

This glitch seems to have appeared just in the past month or two. I just now reinstalled Presentations 2018, but the glitch remains.

Operating system: Windows 10.
Files I am using in Presentations: Presentations document; Microsoft PowerPoint Presentation; Microsoft PowerPoint 97-2003 document; etc.

Does anyone have a solution? Obviously, a slide show that quits isn't nice when you are showing songs in church!

sven-l
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Re: Slide Show shuts down when multiple files open

Post by sven-l » Mon Sep 03, 2018 2:13 pm

Please send us a sample file to forum(at)softmaker.com referring to this thread.
Sven Leßmann
SoftMaker Software GmbH

DGingrich
Posts: 6
Joined: Sun Sep 02, 2018 10:52 pm

Re: Slide Show shuts down when multiple files open

Post by DGingrich » Tue Sep 04, 2018 4:02 pm

A sample of one of the files I was using when the slide show shut down? Will do, thanks.

DGingrich
Posts: 6
Joined: Sun Sep 02, 2018 10:52 pm

Re: Slide Show shuts down when multiple files open

Post by DGingrich » Fri Sep 07, 2018 3:15 am

FYI: I have not received any response to the file I submitted. Do you have a solution for my problem?

sven-l
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Re: Slide Show shuts down when multiple files open

Post by sven-l » Fri Sep 07, 2018 7:42 am

Not yet. I will inform you via e-Mail as soon as we have a solution.
Sven Leßmann
SoftMaker Software GmbH

DGingrich
Posts: 6
Joined: Sun Sep 02, 2018 10:52 pm

Re: Slide Show shuts down when multiple files open

Post by DGingrich » Sat Sep 08, 2018 1:08 am

Thanks much!

DGingrich
Posts: 6
Joined: Sun Sep 02, 2018 10:52 pm

Re: Slide Show shuts down when multiple files open

Post by DGingrich » Mon Sep 10, 2018 5:01 pm

Hello again. I thought I should ask again if there is any light on my problem. The slide show crashed multiple times again this Sunday during our service. :(

sven-l
SoftMaker Team
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Re: Slide Show shuts down when multiple files open

Post by sven-l » Tue Sep 11, 2018 7:56 am

DGingrich wrote:
Mon Sep 10, 2018 5:01 pm
Hello again. I thought I should ask again if there is any light on my problem. The slide show crashed multiple times again this Sunday during our service. :(
Until now we could not reproduce that issue here. There were no crash at all with your sent samples. I will send you an hotfix via PM. Please install it and let us know if it solved the problem.
Sven Leßmann
SoftMaker Software GmbH

DGingrich
Posts: 6
Joined: Sun Sep 02, 2018 10:52 pm

Re: Slide Show shuts down when multiple files open

Post by DGingrich » Fri Sep 14, 2018 1:09 am

Thanks Sven. I responded to your PM.

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