textmaker error file not supported.....HELP

Post Reply
piyush jha
Posts: 1
Joined: Thu Apr 16, 2020 3:38 pm

textmaker error file not supported.....HELP

Post by piyush jha »

I had created a document in textmaker and was working on it since yesterday, i had saved it too....however when i tried to open the file, an error popped up saying that the file format is not supported....i really need the file......could anybody please help me? i have attached the file.
Attachments
ipr.tmdx
(20.28 KiB) Downloaded 277 times
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2933
Joined: Wed Mar 11, 2020 5:31 pm

Re: textmaker error file not supported.....HELP

Post by SuperTech »

Please share your sminfo file which you can generate by clicking on '?' > About > Write system information.
pmb_softmaker
Posts: 3
Joined: Thu Jul 16, 2020 10:48 am

Re: textmaker error file not supported.....HELP

Post by pmb_softmaker »

I have exactly the same problem with the attached file attached.
Attachments
sminfo.txt
(18.18 KiB) Downloaded 272 times
Luhmann et lécologie.tmdx
(17.64 KiB) Downloaded 276 times
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2933
Joined: Wed Mar 11, 2020 5:31 pm

Re: textmaker error file not supported.....HELP

Post by SuperTech »

Thanks for sharing sminfo and document. Please let us know when you first time you created this file what was the original path? Was it on a local hard drive or any network location or USB drive? Please share complete details regarding the origin.

Are you getting this problem in this specific file or multiple files or all files? If you have this problem in multiple files, is there any similarity in these files?
pmb_softmaker
Posts: 3
Joined: Thu Jul 16, 2020 10:48 am

Re: textmaker error file not supported.....HELP

Post by pmb_softmaker »

Thank you for answering.
It is only the 34th version that poses problem. I could open the 33th one (in the softmaker/backup repertory). As fair as I remember I have created it and always saved it in my dropbox/manuscripts repertory.
I have tried openinganother recent tmdx files without any problem. It seems this one is the only one corrupted.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2933
Joined: Wed Mar 11, 2020 5:31 pm

Re: textmaker error file not supported.....HELP

Post by SuperTech »

Thanks for the information. I have forwarded the details to our development team for further investigation of this issue.
pmb_softmaker
Posts: 3
Joined: Thu Jul 16, 2020 10:48 am

Re: textmaker error file not supported.....HELP

Post by pmb_softmaker »

I would be happy to recover the additions I made to version 33 in the contentious version 34...if possible.
Post Reply

Return to “TextMaker 2018 for Windows”