Retreat opening wrong

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SimPos
Posts: 3
Joined: Fri Apr 26, 2019 7:04 pm

Retreat opening wrong

Post by SimPos » Sat Apr 27, 2019 12:55 am

Good night, I'm using a translator

A user was using another editor (WPS or LibreOffice) with tables, when opening this same file the indent comes unconfigured as you can see in the figure:
https://drive.google.com/file/d/1F6kOIh ... sp=sharing

I know that you can adjust manually, but there are hundreds of files, and it is only in FreeOffice that happens, in LibreOffice and Word everything is in agreement, I would like to correct this, I would like all of them to be opened with the configuration maintained by the user.

martin-k
SoftMaker Team
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Re: Retreat opening wrong

Post by martin-k » Mon May 13, 2019 1:16 pm

Please upload the document, not only a screenshot.
Martin Kotulla
SoftMaker Software GmbH

SimPos
Posts: 3
Joined: Fri Apr 26, 2019 7:04 pm

Re: Retreat opening wrong

Post by SimPos » Tue May 21, 2019 7:05 am

martin-k wrote:
Mon May 13, 2019 1:16 pm
Please upload the document, not only a screenshot.
Document - .doc

https://drive.google.com/file/d/1kJeJhS ... sp=sharing

miguel-c
SoftMaker Team
SoftMaker Team
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Joined: Wed Jun 05, 2019 12:02 pm

Re: Retreat opening wrong

Post by miguel-c » Thu Jun 06, 2019 5:31 pm

Hi, I was able to reproduce the issue and forwarded it to the developers.
Thank you for your feedback.

SimPos
Posts: 3
Joined: Fri Apr 26, 2019 7:04 pm

Re: Retreat opening wrong

Post by SimPos » Tue Jul 16, 2019 7:01 am

miguel-c wrote:
Thu Jun 06, 2019 5:31 pm
Hi, I was able to reproduce the issue and forwarded it to the developers.
Thank you for your feedback.
I could not resolve anything, I just sent the document as the user requested above, you are viewing from Google Doc and it opens perfectly, but when downloading and opening in FreeOffice you will see that the margin will be out of format.

The community of this software does not seem very active, it is difficult to rely on buying the Pro version.

miguel-c
SoftMaker Team
SoftMaker Team
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Joined: Wed Jun 05, 2019 12:02 pm

Re: Retreat opening wrong

Post by miguel-c » Tue Jul 16, 2019 12:46 pm

We usually fix bugs within a good time frame and the paying users get priority and direct support via email.

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