Unable to open TextMaker 2018 file today which I used multiple times on July 28, 2020

Questions and answers about TextMaker 2018 for Windows
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internetdigital
Posts: 1
Joined: Tue Jul 28, 2020 11:24 pm

Unable to open TextMaker 2018 file today which I used multiple times on July 28, 2020

Post by internetdigital » Wed Jul 29, 2020 1:30 am

I need more instructions.

Here is the response from SoftMake support.

I cannot find the C:\Users\<UserProfile>\Documents\SoftMaker\Backup folder. And I am not sure what to do when I d this folder.

Thank you for your help.

Lawrence Wilson



SoftMaker Support Team <support@softmaker.de>
3:37 PM (49 minutes ago)
to me

Dear customer,

this looks like the problem with your OneDrive cloud storage, most obvious, it is disconnected and for the given file isn't synchronization with cloud service completed.

If you can't solve the problem as mentioned before you can restore it from SoftMaker folder of file backups:
C:\Users\<UserProfile>\Documents\SoftMaker\Backup

Best regards,
SoftMaker Team

SuperTech
SoftMaker Team
SoftMaker Team
Posts: 695
Joined: Wed Mar 11, 2020 5:31 pm

Re: Unable to open TextMaker 2018 file today which I used multiple times on July 28, 2020

Post by SuperTech » Wed Jul 29, 2020 10:41 am

You can check yesterday's latest copy by ribbon command File | File Management group | Versions. To check the exact path of this folder please check the ribbon command File | Options | File. Please share a screenshot of this setting so that we can check if we can help here.

Thanks

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