Comments disappeared - HELP

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emmakseery
Posts: 4
Joined: Mon May 14, 2018 10:55 am

Comments disappeared - HELP

Post by emmakseery » Mon May 14, 2018 10:57 am

Hi everyone

Drafted a document with 50 comments (bubbles) none of which have saved.

I've tried to start a new doc, add comments, and save - same thing happened.

Any advice on how to retrieve my work and/or avoid this problem in future please??

End... of.... my.... tether....

Thanks
Emma

martin-k
SoftMaker Team
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Re: Comments disappeared - HELP

Post by martin-k » Mon May 14, 2018 11:00 am

1. Which file format did you save in?

2. Can you check in File > Properties > Reviewing if just the display of comments is turned off?

3. Can you provide a sample document?
Martin Kotulla
SoftMaker Software GmbH

emmakseery
Posts: 4
Joined: Mon May 14, 2018 10:55 am

Re: Comments disappeared - HELP

Post by emmakseery » Mon May 14, 2018 11:05 am

Hi Martin

It was saved as word 1997 - 2003

The comments are turned on

sven-l
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Re: Comments disappeared - HELP

Post by sven-l » Mon May 14, 2018 11:34 am

I created a sample file with some comments in it and saved it in the following file formats:
- docx (MS Word 2007)
- doc (MS Word 2003)
- tmd (TextMaker 2016)
- tmdx (TextMaker 2018)

None of these files lost it's comments after re-opening in TextMaker. Could you please send us a sample file to forum(at)softmaker.com?
Sven Leßmann
SoftMaker Software GmbH

emmakseery
Posts: 4
Joined: Mon May 14, 2018 10:55 am

Re: Comments disappeared - HELP

Post by emmakseery » Mon May 14, 2018 11:45 am

Yes - sending it now

emmakseery
Posts: 4
Joined: Mon May 14, 2018 10:55 am

Re: Comments disappeared - HELP

Post by emmakseery » Mon May 14, 2018 11:54 am

FYI

I have also tested with new documents and it's saving comments now

I did nothing differently with the document I sent to you where they did not save though. And all other changes in the doc are saved.

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