Product key connection error

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trithumb
Posts: 1
Joined: Sat Dec 19, 2020 12:04 am

Product key connection error

Post by trithumb »

Hello,

I am trying to use my freeoffice software and its requiring I get a product key. When I enter my email, it just says there is an error connecting to the server and to check my internet connection.

My internet connection is fine. I dropped all firewalls temporarily to try to see if they were blocking it, still nothing. Any help is appreciated.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2935
Joined: Wed Mar 11, 2020 5:31 pm

Re: Product key connection error

Post by SuperTech »

We are moving our servers tonight. Please try again in a few hours.
divendgei
Posts: 1
Joined: Sat Aug 14, 2021 12:48 am

Re: Product key connection error

Post by divendgei »

The same problem in softmaker free office 2018!
O.S.: Windows 10.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 2935
Joined: Wed Mar 11, 2020 5:31 pm

Re: Product key connection error

Post by SuperTech »

That server-side problem has been resolved.

Please check if you are using any proxy settings, your firewall/antivirus is blocking internet connection of FreeOffice with our server or your computer has any virus which is blocking.
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