Weird Pop-Up Message

Post here those questions, bug reports and suggestions for SoftMaker Office 2018 for Windows that do not fit in any of the application-specific subforums.
CChamp
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Joined: Sat May 30, 2020 4:04 pm

Weird Pop-Up Message

Post by CChamp » Sat May 30, 2020 4:16 pm

Hi, I have a yearly subscription for Softmaker Office. For the past month or so every time I open either Textmaker or Planmaker, I get a pop-up message that says "We invite to the public beta test of Softmaker 2021. Would you like to find out more"? I normally select "No" but then the next time I reopen either program, I get the message again. I even tried selecting "Yes" once hoping that would stop it but the next time, there it was again. Does anyone have this same issue or know how I can make it stop? Thanks in advance.

martin-k
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Re: Weird Pop-Up Message

Post by martin-k » Sat May 30, 2020 4:20 pm

This message should appear once a week, not on every start. It seems like TextMaker cannot save the flag "I have shown this" to its configuration file.

To test if your system has a general problem to save to Documents\SoftMaker\Settings, go to File | Options in TextMaker and change something, for example on the first tab. Then exit TextMaker and start it again. If you go to File | Options again, has TextMaker "forgotten" this setting too?
Martin Kotulla
SoftMaker Software GmbH

CChamp
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Joined: Sat May 30, 2020 4:04 pm

Re: Weird Pop-Up Message

Post by CChamp » Sat May 30, 2020 4:27 pm

Thanks for your quick response. The pop-up occurs numerous times a day and definitely every day. I tried the steps you said and everything went OK. It remembered the changes I made.

martin-k
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Re: Weird Pop-Up Message

Post by martin-k » Sat May 30, 2020 4:45 pm

Please delete ofw21config.ini and let me know if this fixes it.
Martin Kotulla
SoftMaker Software GmbH

CChamp
Posts: 14
Joined: Sat May 30, 2020 4:04 pm

Re: Weird Pop-Up Message

Post by CChamp » Sat May 30, 2020 11:36 pm

Could you please tell me where I might find ofw21config.ini, I can't find it. Also, what is it for? Thanks

CChamp
Posts: 14
Joined: Sat May 30, 2020 4:04 pm

Re: Weird Pop-Up Message

Post by CChamp » Sun May 31, 2020 1:44 am

Thanks again but I don't have that file. This is all I have in that folder.

temp (Folder)
fontfilter.ini
install.ini
ofw18config.ini
pmw18config.ini
pmw18ntools.dat
tmsmart.dat
tmw18config.ini
tmw18tools.dat

Jossi
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Re: Weird Pop-Up Message

Post by Jossi » Sun May 31, 2020 12:29 pm

Sorry, this was an accidental slip. For SoftMaker Office 2018, it's ofw18config.ini. The other one is for the new beta of SMO 2021 only.

martin-k
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Re: Weird Pop-Up Message

Post by martin-k » Sun May 31, 2020 12:36 pm

Thank you, Jossi. Too much beta on my mind... ;-)
Martin Kotulla
SoftMaker Software GmbH

CChamp
Posts: 14
Joined: Sat May 30, 2020 4:04 pm

Re: Weird Pop-Up Message

Post by CChamp » Sun May 31, 2020 3:35 pm

So, then I need to delete ofw18config.ini?

martin-k
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Re: Weird Pop-Up Message

Post by martin-k » Sun May 31, 2020 3:38 pm

Yes.
Martin Kotulla
SoftMaker Software GmbH

CChamp
Posts: 14
Joined: Sat May 30, 2020 4:04 pm

Re: Weird Pop-Up Message

Post by CChamp » Sun May 31, 2020 3:52 pm

Ok, I deleted the file and started Textmaker and this is what I got. A little bit different from the last one.
2020-05-31-TextMaker.jpg

martin-k
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Re: Weird Pop-Up Message

Post by martin-k » Sun May 31, 2020 3:57 pm

This is the current message we are sending. Can you now exit and restart TextMaker? Does it appear again?
Martin Kotulla
SoftMaker Software GmbH

CChamp
Posts: 14
Joined: Sat May 30, 2020 4:04 pm

Re: Weird Pop-Up Message

Post by CChamp » Sun May 31, 2020 4:03 pm

I did exit and restart about 5 times and didn't get it =D> . I also started Planmaker just in case and still did not get it. I am going to reboot the computer and see if it comes back. I Will let you know. Thank you very much for your help Greatly appreciated.
P.S. How often should we get these messages?

martin-k
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Re: Weird Pop-Up Message

Post by martin-k » Sun May 31, 2020 4:28 pm

At the same frequency of TextMaker's built-in update check, so normally once a week.
Martin Kotulla
SoftMaker Software GmbH

CChamp
Posts: 14
Joined: Sat May 30, 2020 4:04 pm

Re: Weird Pop-Up Message

Post by CChamp » Sun May 31, 2020 4:30 pm

Ok, thank you again. I just rebooted and no message. Will keep you updated.

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