Product key too many devices

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Princy557
Posts: 151
Joined: Wed May 18, 2011 10:32 am

Product key too many devices

Post by Princy557 » Fri Jul 05, 2019 7:05 pm

HI
I'm getting an error.

'This product key has been used on too many devices'. ' Please contact Softmaker Support'.

Well I'm using it on exactly the same number of devices I have been since I bought it years ago.
Any idea's anyone.
I have emailed Support about it, but it's weekend and it's annoying.
Regards

Princy557

miguel-c
SoftMaker Team
SoftMaker Team
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Joined: Wed Jun 05, 2019 12:02 pm

Re: Product key too many devices

Post by miguel-c » Sat Jul 06, 2019 1:06 am

Hi, problem solved.

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Princy557
Posts: 151
Joined: Wed May 18, 2011 10:32 am

Re: Product key too many devices

Post by Princy557 » Sat Jul 06, 2019 10:04 am

Thanks MIguel-c
Its back up and working
Thanks for doing that. More importantly, why did it happen????
Regards

Princy557

miguel-c
SoftMaker Team
SoftMaker Team
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Joined: Wed Jun 05, 2019 12:02 pm

Re: Product key too many devices

Post by miguel-c » Sat Jul 06, 2019 7:50 pm

There must be something on your computer changing some system characteristics that we check for when start SoftMaker Office. Maybe a MAC address changer or some antivirus magic.

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Princy557
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Joined: Wed May 18, 2011 10:32 am

Re: Product key too many devices

Post by Princy557 » Sat Jul 06, 2019 7:58 pm

HI Miguel-c
Maybe a driver updater????? which I ran the night before???
Sounds like the most likely suspect.
Thanks for the help. 8-) 8-)
Regards

Princy557

copycraft
Posts: 3
Joined: Fri Jul 12, 2019 7:34 am

Re: Product key too many devices

Post by copycraft » Fri Jul 12, 2019 7:38 am

Browsing the forum site while installing freeoffice2018. Need to see what others have experienced

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