Service Pack Install

Post here those questions, bug reports and suggestions for SoftMaker Office 2018 for Windows that do not fit in any of the application-specific subforums.
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Bob D
Posts: 16
Joined: Tue Mar 18, 2014 9:57 pm

Service Pack Install

Post by Bob D » Wed Apr 10, 2019 8:18 pm

Windows 7 Pro 64 Softmaker 2018 933.0620 64bit
Often get message: New Service Pack available.

When in the program "Check for Updates" yields:
There is a new service pack.
Do you want to download the update now?

(I hit OK and see the connection opening to Softmake Updater)
Then always presented with:
All files are up to date.
Any suggestions?

Regards

martin-k
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Re: Service Pack Install

Post by martin-k » Wed Apr 10, 2019 9:03 pm

This has been discussed before in our newsletter: http://www.softmaker.com/newsletter/n.p ... 8-10-09-en
Martin Kotulla
SoftMaker Software GmbH

Bob D
Posts: 16
Joined: Tue Mar 18, 2014 9:57 pm

Re: Service Pack Install

Post by Bob D » Wed Apr 10, 2019 11:03 pm

Thanks, Martin

Have tried install of the latest ofw2018_64.msi.
The install begins, but soon am presented with:
The feature you are trying to use is on a network resource that is unavailable.
Click OK, ...or enter an alternative path to a folder containing the installation package 'ofw2018_64.msi'...


This refers to the "old / original" install .msi file? (That no longer exists)?

Advice appreciated.

Bob D
Posts: 16
Joined: Tue Mar 18, 2014 9:57 pm

Re: Service Pack Install

Post by Bob D » Thu Apr 11, 2019 12:29 am

Never mind.
Required a registry edit.
All is well now.

Thanks for your help.

martin-k
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Re: Service Pack Install

Post by martin-k » Thu Apr 11, 2019 8:17 am

What exactly did you change?
Martin Kotulla
SoftMaker Software GmbH

Bob D
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Re: Service Pack Install

Post by Bob D » Thu Apr 11, 2019 7:39 pm

Disclaimer: The normal caveats apply when attempting any edit of the registry.

Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
Search 'Products' directory for ofw2018_64.msi
On this box, it was found here:
\C90F0B20408446F4BBA82F62609E3E02\SourceList\ofw2018_64.msi
Delete 'Source List' & 'C90F0....' parent directory.
(It contained the original local directory in which once resided the .msi installer)

martin-k
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Re: Service Pack Install

Post by martin-k » Thu Apr 11, 2019 7:42 pm

So the old MSI file was missing from the place where it was stored by the system. Do you know how that happened? Did you run some "Windows optimizer" or cleanup tool?
Martin Kotulla
SoftMaker Software GmbH

Bob D
Posts: 16
Joined: Tue Mar 18, 2014 9:57 pm

Re: Service Pack Install

Post by Bob D » Fri Apr 12, 2019 12:04 am

I often delete original install .exe, .msi files (for programs that can be readily DL'd), rather than have them take up GBs of space.

Cheers

martin-k
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Re: Service Pack Install

Post by martin-k » Fri Apr 12, 2019 7:29 am

That's not a good idea because Windows needs the original MSI to uninstall it, and not the latest version that you can download.
Martin Kotulla
SoftMaker Software GmbH

cjuan
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Joined: Fri Jan 10, 2020 10:05 pm

Re: Service Pack Install

Post by cjuan » Fri Jan 10, 2020 10:32 pm

Hi Martin

Greetings from Malaysia!

I've just joined the forum as I'm experiencing this problem of uninstalling/installing SoftMaker Office and am looking for someone to help me solve the problem. Here's the message that came thru' :

"the feature you are using is on a network resource which is unavailable. Click OK to try again, or enter an alternate path ..."

It happened when I tried to uninstall the app. from my Win 7 OS. I lost the exe/installer when my PC crashed and I lost practically most of my files, two Decembers ago. So I downloaded the full version to see if I could reinstall and then do the uninstall. I get the same message again. What's going on?

Is there a way to get round the problem without tinkering with the registry?

Thanks, Cjuan

miguel-c
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Re: Service Pack Install

Post by miguel-c » Thu Jan 23, 2020 5:35 pm

If you don't want to edit the registry, you could try the following procedures:
https://coverjunction.com/how-to-fix-th ... available/

cjuan
Posts: 2
Joined: Fri Jan 10, 2020 10:05 pm

Re: Service Pack Install

Post by cjuan » Sat Jan 25, 2020 7:35 am

Hi Miguel-C

Thanks for sending/posting the link detailing the possible solutions to Service Pack Install failure.

Two days ago, I accidentally stumbled on the original executive setup file for Softmaker Office and decided to move it to where it was originally. From there, I decided to reinstall using the executive file and everything went smoothly and I managed to removed the original file in the Program + Features. After that I installed an updated version of Softmaker Office and am now able to run the program without a hitch. Thanks again, pal ! 8)

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