Password protected document - File format not supported

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hwl.gmx
Posts: 27
Joined: Sat Nov 11, 2017 11:19 am

Password protected document - File format not supported

Post by hwl.gmx » Tue Oct 30, 2018 5:44 pm

I cannot open a password protected file with an error message saying: File format not supported.
The issue got elevated when I tried to open the same file using other Office suites, the file managed to open however I cannot input a password so the opened file only show a scrambled text of encrypted content.

Additional info: I created the password using Softmaker.

Please fix the issue ASAP!

sven-l
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Re: Password protected document - File format not supported

Post by sven-l » Tue Nov 06, 2018 9:59 am

Please attach a sample file or send it to support(at)softmaker.com.
Sven Leßmann
SoftMaker Software GmbH

hwl.gmx
Posts: 27
Joined: Sat Nov 11, 2017 11:19 am

Re: Password protected document - File format not supported

Post by hwl.gmx » Wed Dec 05, 2018 2:40 pm

Hi Sven,

Just an update of the issue.
What I did was revert back the file to a previous version, which works perfectly fine.
So I don't know what's wrong with the that particular file version and due to the nature of the content, I cannot send the file to your team.

I managed to get a workaround however the real issue has not been solved.

Regards,

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