Office frustration

Post here those questions, bug reports and suggestions for SoftMaker Office 2018 for Windows that do not fit in any of the application-specific subforums.

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infidal
Posts: 1
Joined: Fri Nov 08, 2019 12:19 pm

Office frustration

Post by infidal » Fri Nov 08, 2019 12:28 pm

I have been attempting to install Office for some time and today I decided to reach out and get some help. Every time I try to install I get a message telling me there is a newer version already installed which is quite bizarre as I've never actually installed this piece of software. I have an error code for you which I hope will be helpful, 2732.

Please help me as this is going to drive me insane.


Kind Regards


Paul

miguel-c
SoftMaker Team
SoftMaker Team
Posts: 403
Joined: Wed Jun 05, 2019 12:02 pm

Re: Office frustration

Post by miguel-c » Sat Nov 09, 2019 10:54 pm

Please go to the Windows Control panel > Add/Remove Programs and check if you have any of the following software installed:
1. SoftMaker Office 2018
2. FreeOffice 2018
3. Ashampoo Office
If you do, uninstall them all
Then rename the folder Documents\SoftMaker to Documents\SoftMaker-Old
Finally, go to https://www.softmaker.com/en/applications and download the latest version from there.

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