Trial requesting product key

Post here those questions, bug reports and suggestions for SoftMaker Office 2018 for Windows that do not fit in any of the application-specific subforums.

Moderator: SoftMaker Team

Post Reply
DICKinPI
Posts: 1
Joined: Thu Nov 09, 2017 4:51 pm

Trial requesting product key

Post by DICKinPI » Thu Nov 09, 2017 4:57 pm

Downloaded SM Office 2018 trial. When I try to open program I get message "This product key is for a different product. Please enter a product key that is valid for this product". Only choice is "retry" or "cancel". No way to proceed. I would like to trial the software and potentially purchase it. What should I do?

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2987
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Trial requesting product key

Post by martin-k » Thu Nov 09, 2017 7:46 pm

You are trying to run the trial/full version with a beta product key. That doesn't work.

Simply leave the field for the product key empty to start the trial.
Martin Kotulla
SoftMaker Software GmbH

Desert Beacon
Posts: 3
Joined: Thu Mar 09, 2017 10:23 pm

Re: Trial requesting product key

Post by Desert Beacon » Thu Nov 09, 2017 8:43 pm

I'm confused. I thought those of us who downloaded the Beta version would be allowed to continue its use after the introduction of the finished product. Not so, I guess.

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2987
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Trial requesting product key

Post by martin-k » Thu Nov 09, 2017 8:54 pm

The beta test has ended, and the beta version can no longer be used. Betas are always time-limited.

To help you over the next 30 days, we have replaced the beta with the trial version which can be used fully for 30 days. Just leave the product key empty to start the trial.
Martin Kotulla
SoftMaker Software GmbH

Desert Beacon
Posts: 3
Joined: Thu Mar 09, 2017 10:23 pm

Re: Trial requesting product key

Post by Desert Beacon » Thu Nov 09, 2017 11:02 pm

Thanks. I liked the beta but will stick with 2016 for now. It still works well for me.

pennyvance
Posts: 3
Joined: Fri Jun 08, 2018 9:50 pm

Re: Trial requesting product key

Post by pennyvance » Fri Jun 08, 2018 9:55 pm

I accidently downloaded this a second time-anyway-so NOW it says I have to give a code when I try to open a file that I already had on my desk top. HELP!
I tried to enter the only code I have, and it's for an older version it says.

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2987
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Trial requesting product key

Post by martin-k » Fri Jun 08, 2018 9:58 pm

Leave it empty to start the trial, as is said in the dialog
Martin Kotulla
SoftMaker Software GmbH

pennyvance
Posts: 3
Joined: Fri Jun 08, 2018 9:50 pm

Re: Trial requesting product key

Post by pennyvance » Fri Jun 08, 2018 10:00 pm

I did and it says it's invalid

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2987
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: Trial requesting product key

Post by martin-k » Fri Jun 08, 2018 10:04 pm

Post a screenshot. It doesn't make sense because then it should simply ask if you want to start a trial.
Martin Kotulla
SoftMaker Software GmbH

pennyvance
Posts: 3
Joined: Fri Jun 08, 2018 9:50 pm

Re: Trial requesting product key

Post by pennyvance » Fri Jun 08, 2018 10:25 pm

ok got it to work
thanks

Post Reply

Return to “SoftMaker Office 2018 for Windows (General)”