Printing to Xerox printer

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dvally
Posts: 41
Joined: Tue Jun 10, 2008 5:29 am

Printing to Xerox printer

Post by dvally » Thu Mar 16, 2017 2:49 pm

I use FlexiPDF Pro for office use and when trying to print documents to my local Xerox color printer, PDF's do not print completely or at all. If I open these same files with another PDF editor and send them to the Xerox color printer they do print with no issues.

I am not sure how to troubleshoot this issue. Do you have any guidance on this? I can send scans of what the output looks like from both applications if needed. The fact that I can send from other editors, makes me think there is an issue with FlexiPDF. Typically, FlexiPDF will only print the very top of the page, and sometimes won't print anything. The other editer (FileCenter Pro) always prints the complete page.

Thanks

sven-l
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Re: Printing to Xerox printer

Post by sven-l » Fri Mar 17, 2017 11:06 am

Could you please send us the scans of the results to forum(at)softmaker.de? Thank you!
Sven Leßmann
SoftMaker Software GmbH

dvally
Posts: 41
Joined: Tue Jun 10, 2008 5:29 am

Re: Printing to Xerox printer

Post by dvally » Sat Mar 18, 2017 3:43 am

Hi Sven - I sent email to forum(at)softmaker.de and referenced this thread. I included the output scans from FlexiPDF and my other PDF editor. I also included the first page of the original PDF that I was trying to print.

Please review and reply.

Thank you

dvally
Posts: 41
Joined: Tue Jun 10, 2008 5:29 am

Re: Printing to Xerox printer

Post by dvally » Fri Mar 24, 2017 12:11 am

So - really no help here on this annoying bug with the Xerox driver...

"Dear valued customer,

We will refer that issue to our developers for more investigations. Please try again with the next service pack as soon as it is available."

Pretty definitive answer to a really frustrating problem.

Thanks!

martin-k
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Re: Printing to Xerox printer

Post by martin-k » Fri Mar 24, 2017 8:42 am

We have reported the issue to the developers and are pushing for a resolution.
Martin Kotulla
SoftMaker Software GmbH

dvally
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Joined: Tue Jun 10, 2008 5:29 am

Re: Printing to Xerox printer

Post by dvally » Thu Apr 27, 2017 4:25 pm

Just wanted to let you know that the recent update to V1.05 did not resolve the printing issue mentioned in this thread.

dvally
Posts: 41
Joined: Tue Jun 10, 2008 5:29 am

Re: Printing to Xerox printer

Post by dvally » Tue Jun 20, 2017 7:18 pm

Just wanted to let you know that update 1.06 does not resolve this issue.

Thanks

sven-l
SoftMaker Team
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Re: Printing to Xerox printer

Post by sven-l » Wed Jun 21, 2017 10:01 am

We will inform you as soon as this has been solved.
Sven Leßmann
SoftMaker Software GmbH

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