Installation ubuntu 16.04 - office installs but does not start

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transmoggy
Posts: 4
Joined: Sun Sep 18, 2016 6:24 pm

Installation ubuntu 16.04 - office installs but does not start

Post by transmoggy » Sun Sep 18, 2016 7:01 pm

I have installed softmaker office according the recommendation

sudo dpkg -i softmaker-freeoffice-2016_758-01_i386.deb
sudo apt-get install -f

I am using Lubuntu 16.04 --> ubuntu with LXDE desktop

following is the log:

ajo@lubu2016:~/SoftwareInstall/SoftmakerOffice$ sudo dpkg -i softmaker-office-2016_757-01_i386.deb
[sudo] password for ajo:
(Reading database ... 165071 files and directories currently installed.)
Preparing to unpack softmaker-office-2016_757-01_i386.deb ...
Unpacking softmaker-office-2016:i386 (2273) over (2273) ...
Setting up softmaker-office-2016:i386 (2273) ...
Using existing xdg-utils
Create MIME
Adding document icons. This may take a few minutes...
Updating theme Adwaita
Updating theme default
Updating theme DMZ-Black
Updating theme DMZ-White
Updating theme gnome
Updating theme hicolor
Updating theme Humanity
Humanity modification start
Updating theme Humanity-Dark
sofUpdating theme locolor
instUpdating theme LoginIcons
Updating theme lubuntu
Updating theme Lubuntu
Lubuntu modification start
Updating theme Lubuntu-dark-panel
Updating theme ubuntu-mono-dark
ubuntu-mono-dark modification start
Updating theme ubuntu-mono-light
ubuntu-mono-light modification start
Registering MIME types...
Warning: Cannot convert string "vlines2" to type Pixmap
Installing for user(s) ajo
Cleaning the cache from folder: /var/tmp/kdecache-*/*
Adding icons to the menu...
Warning: Cannot convert string "vlines2" to type Pixmap
Adding icons to the desktop...
Warning: Cannot convert string "vlines2" to type Pixmap
Processing triggers for shared-mime-info (1.5-2ubuntu0.1) ...
Processing triggers for desktop-file-utils (0.22-1ubuntu5) ...
Processing triggers for mime-support (3.59ubuntu1) ...
Processing triggers for libc-bin (2.23-0ubuntu3) ...


The software installs just giving the warnings above
I get all icons on desktop and menu - PlanMaker, TextMaker Presentation 2016
When I start any of the office package - textmaker, PlanMaker etc
I do not get any error. But the software does not pop up at all, nothing happens.

After a while I get the error
"
Sorry, ubuntu 16.04 has experienced an internal error.
If you noitce further problems, try restarting the computer.
"
Show details: (all details as attachment

ExecutablePath
/usr/share/office/planmaker
Package
softmaker-office-2016 (not installed)
ProblemType
Crash


-----------------------------------------------------------------

content file: planmaker-2016.desktop

...
GenericName[zh_TW]=試算表
GenericName[zu]=Ispredshit
Comment=PlanMaker lets you create all kinds of spreadsheets -- from simple ones to the most complex ones. Includes a hig$
Comment[de]=Mit PlanMaker können Sie alle Arten von Arbeitsblättern erstellen -- von ganz einfachen bis zu den komplexes$
Terminal=false
Categories=Application;Office;Spreadsheet
MimeType=application/x-pmd;application/x-pmdx;application/x-pmv;application/excel;application/x-excel;application/x-ms-e$
Version=1.0
Name=PlanMaker 2016
Icon=application-x-pml16
TryExec=/usr/bin/planmaker16
StartupWMClass=pm
Exec=/usr/bin/planmaker16 %F
Path=/usr/share/office2016
Attachments
2016-09-18-185051_2560x1440_scrot.png

sven-l
SoftMaker Team
SoftMaker Team
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Location: Nuremberg
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Re: Installation ubuntu 16.04 - office installs but does not start

Post by sven-l » Wed Oct 05, 2016 2:53 pm

Does the problem still occur with the new revision 761?
Sven Leßmann
SoftMaker Software GmbH

transmoggy
Posts: 4
Joined: Sun Sep 18, 2016 6:24 pm

Re: Installation ubuntu 16.04 - office installs but does not start

Post by transmoggy » Fri Oct 21, 2016 9:56 pm

Does not work with 761 either

ajo@lubu2016:~/Apps/softmakerOffice$ ls
softmaker-office-2016_761-01_i386.deb
ajo@lubu2016:~/Apps/softmakerOffice$ sudo dpkg -i softmaker-office-2016_761-01_i386.deb
[sudo] password for ajo:
Selecting previously unselected package softmaker-office-2016:i386.
(Reading database ... 230365 files and directories currently installed.)
Preparing to unpack softmaker-office-2016_761-01_i386.deb ...
Unpacking softmaker-office-2016:i386 (2285) ...
Setting up softmaker-office-2016:i386 (2285) ...
Using existing xdg-utils
Create MIME
Adding document icons. This may take a few minutes...
Updating theme Adwaita
Updating theme default
Updating theme DMZ-Black
Updating theme DMZ-White
Updating theme gnome
Updating theme hicolor
Updating theme Humanity
Humanity modification start
Updating theme Humanity-Dark
Updating theme locolor
Updating theme LoginIcons
Updating theme lubuntu
Updating theme Lubuntu
Lubuntu modification start
Updating theme Lubuntu-dark-panel
Updating theme ubuntu-mono-dark
ubuntu-mono-dark modification start
Updating theme ubuntu-mono-light
ubuntu-mono-light modification start
Registering MIME types...
Warning: Cannot convert string "vlines2" to type Pixmap
Installing for user(s) ajo
Cleaning the cache from folder: /var/tmp/kdecache-*/*
Adding icons to the menu...
Warning: Cannot convert string "vlines2" to type Pixmap
Adding icons to the desktop...
mkdir: cannot create directory ‘/root/SoftMaker’: File exists
Warning: Cannot convert string "vlines2" to type Pixmap
chmod: cannot access '/root/Desktop/textmaker-2016.desktop': Not a directory
chown: cannot access '/root/Desktop/textmaker-2016.desktop': Not a directory
chmod: cannot access '/root/Desktop/planmaker-2016.desktop': Not a directory
chown: cannot access '/root/Desktop/planmaker-2016.desktop': Not a directory
chmod: cannot access '/root/Desktop/presentations-2016.desktop': Not a directory
chown: cannot access '/root/Desktop/presentations-2016.desktop': Not a directory
mkdir: cannot create directory ‘/home/ajo/SoftMaker’: File exists
Processing triggers for shared-mime-info (1.5-2ubuntu0.1) ...
Processing triggers for desktop-file-utils (0.22-1ubuntu5) ...
Processing triggers for mime-support (3.59ubuntu1) ...
Processing triggers for libc-bin (2.23-0ubuntu3) ...
ajo@lubu2016:~/Apps/softmakerOffice$ sudo apt-get install -f
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
libgpgme11 linux-headers-4.4.0-31 linux-headers-4.4.0-31-generic
linux-headers-4.4.0-36 linux-headers-4.4.0-36-generic
linux-image-4.4.0-31-generic linux-image-4.4.0-36-generic
linux-image-extra-4.4.0-31-generic linux-image-extra-4.4.0-36-generic
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 3 not upgraded.
ajo@lubu2016:~/Apps/softmakerOffice$
Attachments
2016-10-21-215322_2560x1440_scrot.png

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Michael Uplawski
Posts: 171
Joined: Thu Dec 11, 2014 11:43 pm
Location: Canton Magny (previously Canton Carrouges), Orne, Normandy (previously Lower Normandy)

Re: Installation ubuntu 16.04 - office installs but does not start

Post by Michael Uplawski » Sun Oct 23, 2016 7:09 pm

I am daring something new.
Again, being a FreeOffice-User on a painfree Debian testing/unstable system, my opinion may be qualified as irrelevant. However..,

all those who face problems with *buntu or *buntu-derived Mint-systems should unite! Then change the distribution for an unlimited trial period. My suggestion would be: Anything which is not *buntu nor Mint. Or put another way: I see a pattern.
Hindsight is in the eye of the beholder.

sven-l
SoftMaker Team
SoftMaker Team
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Location: Nuremberg
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Re: Installation ubuntu 16.04 - office installs but does not start

Post by sven-l » Mon Oct 24, 2016 11:26 am

Please try to start TextMaker via the shell. If you get a segmentation fault or another error message, please send us the logfile, which you can create with strace (e.g. strace -f textmaker16 2>output.txt). Thank you!
Sven Leßmann
SoftMaker Software GmbH

transmoggy
Posts: 4
Joined: Sun Sep 18, 2016 6:24 pm

Re: Installation ubuntu 16.04 - office installs but does not start

Post by transmoggy » Tue Oct 25, 2016 9:22 pm

hier das ergebnis

strace -f textmaker16 2>output.txt

execve("/usr/bin/textmaker16", ["textmaker16"], [/* 26 vars */]) = 0
brk(NULL) = 0x55f512b17000
access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory)
mmap(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f4c4a4da000
access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or directory)
open("/etc/ld.so.cache", O_RDONLY|O_CLOEXEC) = 3
fstat(3, {st_mode=S_IFREG|0644, st_size=123442, ...}) = 0
mmap(NULL, 123442, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7f4c4a4bb000
close(3) = 0
access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory)
open("/lib/x86_64-linux-gnu/libc.so.6", O_RDONLY|O_CLOEXEC) = 3
read(3, "\177ELF\2\1\1\3\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0P\t\2\0\0\0\0\0"..., 832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=1864888, ...}) = 0
mmap(NULL, 3967488, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7f4c49eee000
mprotect(0x7f4c4a0ae000, 2093056, PROT_NONE) = 0
mmap(0x7f4c4a2ad000, 24576, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1bf000) = 0x7f4c4a2ad000
mmap(0x7f4c4a2b3000, 14848, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7f4c4a2b3000
close(3) = 0
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f4c4a4ba000
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f4c4a4b9000
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f4c4a4b8000
arch_prctl(ARCH_SET_FS, 0x7f4c4a4b9700) = 0
mprotect(0x7f4c4a2ad000, 16384, PROT_READ) = 0
mprotect(0x55f511e8b000, 8192, PROT_READ) = 0
mprotect(0x7f4c4a4dc000, 4096, PROT_READ) = 0
munmap(0x7f4c4a4bb000, 123442) = 0
getuid() = 0
getgid() = 0
getpid() = 2558
rt_sigaction(SIGCHLD, {0x55f511c7f540, ~[RTMIN RT_1], SA_RESTORER, 0x7f4c49f234a0}, NULL, 8) = 0
geteuid() = 0
brk(NULL) = 0x55f512b17000
brk(0x55f512b38000) = 0x55f512b38000
getppid() = 2556
getcwd("/home/ajo", 4096) = 10
open("/usr/bin/textmaker16", O_RDONLY) = 3
fcntl(3, F_DUPFD, 10) = 10
close(3) = 0
fcntl(10, F_SETFD, FD_CLOEXEC) = 0
geteuid() = 0
getegid() = 0
rt_sigaction(SIGINT, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGINT, {0x55f511c7f540, ~[RTMIN RT_1], SA_RESTORER, 0x7f4c49f234a0}, NULL, 8) = 0
rt_sigaction(SIGQUIT, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGQUIT, {SIG_DFL, ~[RTMIN RT_1], SA_RESTORER, 0x7f4c49f234a0}, NULL, 8) = 0
rt_sigaction(SIGTERM, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGTERM, {SIG_DFL, ~[RTMIN RT_1], SA_RESTORER, 0x7f4c49f234a0}, NULL, 8) = 0
read(10, "#!/bin/sh\n# A script to run Text"..., 8192) = 135
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x7f4c4a4b99d0) = 2559

sven-l
SoftMaker Team
SoftMaker Team
Posts: 8123
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
Contact:

Re: Installation ubuntu 16.04 - office installs but does not start

Post by sven-l » Thu Oct 27, 2016 11:40 am

Thank you! I will refer this issue to our developers and report here as soon as I have an answer.
Sven Leßmann
SoftMaker Software GmbH

transmoggy
Posts: 4
Joined: Sun Sep 18, 2016 6:24 pm

Re: Installation ubuntu 16.04 - office installs but does not start

Post by transmoggy » Sat Nov 19, 2016 11:08 pm

Softmaker office works now finally on my LUbuntu version 16.04.1

Softmaker Office worked after installing the latest update packages on the system.

Thanks for the support. This must have been somehow an LUbuntu problem which seems to be fixed now. 8)

nomad2u
Posts: 1
Joined: Mon Feb 27, 2017 2:50 pm

Segmentation fault

Post by nomad2u » Mon Feb 27, 2017 3:20 pm

My fix for a segmentation fault was to revert to the nouveau driver from the nvidia legacy 304.134 driver. This was for ubuntu/linuxmint 16.04 32bit system. Installed and runs great on 16.04 64bit system with nvidia 375.39 driver. Hope this helps in some way.

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