Control key shortcuts not recognized

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kcoady
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Joined: Fri Jan 08, 2016 4:41 pm

Control key shortcuts not recognized

Post by kcoady » Tue Jan 12, 2016 9:16 pm

Hi. I have SoftMaker Office 2016 749.1207 installed on Linux Mint 17.2 (Rafaela). No shortcuts involving the control key appear to work in PlanMaker or TextMaker. Ctrl-S doesn't save. Ctrl-C doesn't copy. Ctrl-V doesn't paste.

Alt-shortcuts work.

I'm not having any trouble with the control key in any other application.

sven-l
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Re: Control key shortcuts not recognized

Post by sven-l » Wed Jan 13, 2016 3:29 pm

I also use Linux Mint 17.2 with SoftMaker Office 2016 rev.749 and CTRL+C, CTRL+V and CTRL+S work properly. Which revision (Help=>Abpout) are you using? Are you copying content from inside SoftMaker programs or from another program like a web browser?
Sven Leßmann
SoftMaker Software GmbH

kcoady
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Joined: Fri Jan 08, 2016 4:41 pm

Re: Control key shortcuts not recognized

Post by kcoady » Wed Jan 13, 2016 8:07 pm

It's rev 749.1207. And (after fiddling with a few things, seeing that it works on your setup) I found the problem.

On my system, if System Settings: Mouse and Touchpad: Mouse: Show position of pointer when control key is pressed is set, Softmaker programs don't see the control key press. If it's unset, they do, and everything works normally.

I presume this isn't the desired behavior, since it's not useful and every other program I've tried does register the control key when that option is set.

sven-l
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Re: Control key shortcuts not recognized

Post by sven-l » Fri Jan 15, 2016 10:47 am

I can see the issue and will inform the developers. Thank you!
Sven Leßmann
SoftMaker Software GmbH

sven-l
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Re: Control key shortcuts not recognized

Post by sven-l » Fri Feb 12, 2016 9:20 am

The problem has been solved and should not occur anymore with the next service pack.
Sven Leßmann
SoftMaker Software GmbH

kcoady
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Re: Control key shortcuts not recognized

Post by kcoady » Fri Feb 12, 2016 9:41 am

Excellent!

Tom123
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Joined: Fri Nov 23, 2018 8:58 pm

Re: Control key shortcuts not recognized

Post by Tom123 » Fri Nov 23, 2018 9:07 pm

Dear All,

I just purchased and installed Softmaker 2016 under Linux Mint 18.3
SoftMaker TextMaker System Information
Revision: 749
---
Linux distribution detection results: [3] ; LinuxMint ; 18.3
... and ran into the same shortcut problem reported earlier by kcoady :( .

Hoping for a corresponding service pack for Linux I had a look under https://www.softmaker.de/servicepacks-alt ... and drew a blank :( .

Where do I find a service pack for Softmaker 2016 Revision 749 for Linux?

Thanks & Regards
Tom

sven-l
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Re: Control key shortcuts not recognized

Post by sven-l » Wed Nov 28, 2018 9:43 am

Please download the Office version again using the download link in the e-mail with the license key you received after purchasing the Office. The download links now refer to the most recent version.
Sven Leßmann
SoftMaker Software GmbH

Tom123
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Joined: Fri Nov 23, 2018 8:58 pm

Re: Control key shortcuts not recognized

Post by Tom123 » Sun Jan 13, 2019 4:15 pm

Thanks for your answer and sorry for my late reply.
Actually, I found the update I was looking for in the Help menu under "Help -> Check for Updates".

After the update to revision 765 the shortcuts work correctly.

Regards
Tom

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