Major bug? TM 2016 can't see more than half of a DOCX file

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Temcat
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Major bug? TM 2016 can't see more than half of a DOCX file

Post by Temcat » Thu Oct 22, 2015 5:42 pm

I've encountered what looks like a major bug in TM 2016. It can't see more than half of this document:

http://www.itu.int/dms_pub/itu-r/opb/re ... MSW-E.docx

"TABLE A1.1 (end)" is the last text it recognizes, while the document contains much more text past it.

Word 2003, OOo 3.4.1 and LO 4.4 all open the document normally. The latest service pack for SO 2016 is installed.

Temcat
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by Temcat » Tue Oct 27, 2015 8:51 pm

Anyone?

As an update, the same file opens normally in TM 2012 for Linux.

Jossi
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by Jossi » Tue Oct 27, 2015 10:02 pm

TM 2012 for Windows also shows the complete document. The SoftMaker developers should have a look at this issue.

sven-l
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by sven-l » Wed Oct 28, 2015 8:11 am

I can confirm this issue and will refer it to our developers.
Sven Leßmann
SoftMaker Software GmbH

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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by sven-l » Fri Nov 20, 2015 4:08 pm

This issue has been solved and should no longer occur with the next service pack.
Sven Leßmann
SoftMaker Software GmbH

RonB
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by RonB » Thu Dec 17, 2015 10:23 pm

I have the same problem and thought the December service pack would fix it so I never reported it. Now I don't know where I filed that document so I can send it to you. I had to use Libre office to open the complete document. I have both "just in case" glad. But SoftMaker is faster and on RARE occasion, can open some things Libre can't.

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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by RonB » Thu Dec 17, 2015 11:54 pm

I found the file that will not open completely. hopefully it is attached. It is a .doc file not .docx however. As I mentioned, Libra opens it completely but textmaker 749.1202 does not.
Attachments
Cranberry Swirl Cheesecake.doc
(36.5 KiB) Downloaded 170 times
Cranberry Swirl Cheesecake.doc
(36.5 KiB) Downloaded 189 times

sven-l
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by sven-l » Mon Jan 04, 2016 1:51 pm

I will send you a Hotfix that will solve the issue in TextMaker.
Sven Leßmann
SoftMaker Software GmbH

RonB
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by RonB » Sun Jan 10, 2016 5:10 am

Sven, Here is another one that Libra office can open correctly but textmaker can not.
Thanks for the previous hot fix.
Ron B
Attachments
SC Nazarene Ladies Retreat Nov 2015 - Post Con Report - 1-8-16-3.doc
(112.5 KiB) Downloaded 190 times

sven-l
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by sven-l » Mon Jan 11, 2016 5:16 pm

Sorry, I cannot see much difference here between LibreOffice Writer and TextMaker. Have you installed the latest service pack?
http://www.softmaker.com/en/servicepacks-office-windows
Sven Leßmann
SoftMaker Software GmbH

RonB
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by RonB » Mon Jan 11, 2016 8:30 pm

I checked help/about and it says version rev 749.1202
I also installed the "hot fix" you sent me for the last communication about not seeing the complete document. That worked great!

I just checked again and the words "request for history" are wrapped around the left side and bottom of the logo. Should be one line under the logo.
I can make it look correct by editing the document, moving the logo to the left to force the letters to drop under. Of course, then the logo is no longer centered on the page.

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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by Bakdoc » Tue Jan 12, 2016 10:07 am

RonB wrote:I found the file that will not open completely. hopefully it is attached. It is a .doc file not .docx however. As I mentioned, Libra opens it completely but textmaker 749.1202 does not.
Alas It works in MS Word 2010 and I can make the cheese cake - delicious! alas in Textmaker 2012 I can bake it the first time but then what what would I do!! Thankfuly I have Word as a standby Are hotfixes available for TM2012 also?

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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by sven-l » Wed Jan 13, 2016 11:57 am

RonB wrote:Are hotfixes available for TM2012 also?
No, there are no new hotfixes available for SoftMaker Office 2012 anymore.
Sven Leßmann
SoftMaker Software GmbH

RonB
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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by RonB » Wed Jan 13, 2016 1:31 pm

Thank You Sven, but it was not me looking for a 2012 hot fix it was bakdoc.

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Re: Major bug? TM 2016 can't see more than half of a DOCX file

Post by sven-l » Wed Jan 13, 2016 4:52 pm

RonB wrote: I just checked again and the words "request for history" are wrapped around the left side and bottom of the logo. Should be one line under the logo.
In TextMaker it looks exactly as in MS Word 2013 where the words "request for history" are also wrapped. In LO Writer it looks like you describe. I dunno what we can do here without losing the compatibility to MS Word. I will inform the developers to check this. Thank you!
Sven Leßmann
SoftMaker Software GmbH

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