Error when activating Free Version

General questions and answers about SoftMaker Office 2016 for Windows. Don't post application-specific questions here, but in the appropriate subforum.
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Joined: Thu Dec 14, 2017 5:25 pm

Error when activating Free Version

Post by csirolli » Thu Dec 14, 2017 5:36 pm

I downloaded SoftMaker Office 2016 and tried activating it with the product key. However, I keep getting this error:

The folder C:\ProductData\SoftMaker could not be
accessed - the internal error ERR-206-3 occurred.

Please remove this folder and then start the application again.

Options: Retry,Cancel

The issue here is that no matter how many times I retry, it gives me the same error. The folder it wants me to remove doesn't exist (which is probably why it can't be accessed) so I can't delete it. I have tried running it with administrative privileges, but same error. I am copying and pasting the product key from my email so that there is no error. I have even tried a different product key, but I still get this error.

What should I do?

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Re: Error when activating Free Version

Post by sven-l » Mon Dec 18, 2017 5:00 pm

You want to activate SoftMaker Office 2016 with a key for FreeOffice (you wrote "Free Version")?
Sven Leßmann
SoftMaker Software GmbH

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