SMO2016 refusing to start

Post here those questions, bug reports and suggestions for SoftMaker Office 2016 for Windows that do not fit in any of the application-specific subforums.

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Ana
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Joined: Mon Jan 16, 2017 2:45 am

Re: SMO2016 refusing to start

Post by Ana » Thu Jan 19, 2017 12:29 am

There is someone who can help me ? :(

Ana
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Joined: Mon Jan 16, 2017 2:45 am

Re: SMO2016 refusing to start

Post by Ana » Thu Jan 19, 2017 2:59 am

What is supposed to do with that log ?

sven-l
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Re: SMO2016 refusing to start

Post by sven-l » Thu Jan 19, 2017 11:52 am

Thank you for your log files! I referred them to our developers and will inform you here as soon as I have any news.
Sven Leßmann
SoftMaker Software GmbH

Ana
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Re: SMO2016 refusing to start

Post by Ana » Fri Jan 20, 2017 3:44 am

THX A LOT !!!!!

sven-l
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Re: SMO2016 refusing to start

Post by sven-l » Fri Jan 20, 2017 9:54 am

Ana wrote:THX A LOT !!!!!
According to your log file you are using FreeOffice, not SoftMaker Office. And it stops when it checks the printers. Did it work before? Was there a new printer installed?
Sven Leßmann
SoftMaker Software GmbH

Ana
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Re: SMO2016 refusing to start

Post by Ana » Sat Jan 21, 2017 4:18 pm

whats the difference between them ?

Ana
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Re: SMO2016 refusing to start

Post by Ana » Sat Jan 21, 2017 4:38 pm

I had the printer first than I installed the program, a Canon Pixma MX532. What I have to do ? Stop printer processes ? What's the difference between both programs ?

sven-l
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Re: SMO2016 refusing to start

Post by sven-l » Wed Jan 25, 2017 11:48 am

Ana wrote:whats the difference between them ?
FreeOffice is based on SoftMaker Office but comes with fewer functions and options. SoftMaker Office is the paid Office:
http://www.softmaker.com/en/softmaker-office-windows
Sven Leßmann
SoftMaker Software GmbH

sven-l
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Re: SMO2016 refusing to start

Post by sven-l » Wed Jan 25, 2017 11:52 am

Ana wrote:I had the printer first than I installed the program, a Canon Pixma MX532. What I have to do ? Stop printer processes ?
So it worked first before you installed a software for a Canon Pixma MX532? Did you add this printer and installed that software?
Sven Leßmann
SoftMaker Software GmbH

JohnWasilewski
Posts: 383
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Re: SMO2016 refusing to start

Post by JohnWasilewski » Fri Jan 27, 2017 9:45 pm

Just as a test, I have removed from 'Devices and Printers' all of my hardware printers, leaving only .pdf and .XPS 'printers'.
I still can't make SMO2016 start.
---
John

sven-l
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Re: SMO2016 refusing to start

Post by sven-l » Tue Jan 31, 2017 9:23 am

JohnWasilewski wrote:Just as a test, I have removed from 'Devices and Printers' all of my hardware printers, leaving only .pdf and .XPS 'printers'.
I still can't make SMO2016 start.
---
John
Please try to start it: TextMaker.exe -debug -x. This should cause no printers to be used. Maybe the culprit is there.
Sven Leßmann
SoftMaker Software GmbH

JohnWasilewski
Posts: 383
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Re: SMO2016 refusing to start

Post by JohnWasilewski » Tue Jan 31, 2017 5:49 pm

I tried what you asked, Sven.
It wouldn't run. Same behaviour exhibited as always - simply nothing, with a lifeless Texxmaker.exe entry sitting there in the Task Manager.

But I obtained these, which look helpful I think (ATTACHed).
tmlog.txt
(64.37 KiB) Downloaded 147 times
tmcrash.txt
(2.22 KiB) Downloaded 121 times
---
John

sven-l
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Re: SMO2016 refusing to start

Post by sven-l » Thu Feb 02, 2017 11:13 am

Thank you, John. I referred your log files to our developers and will report here as soon as I have more information.
Sven Leßmann
SoftMaker Software GmbH

JohnWasilewski
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Re: SMO2016 refusing to start

Post by JohnWasilewski » Mon Feb 06, 2017 3:29 pm

This morning I made another attempt at getting SoftMaker Office to run on my Lenovo P50s (corei7 16GB RAM, 256GB SSD)
I uninstalled SMO2016.
I re-booted.
I installed SMO2016.
I tried to run TM2016.
After double-clicking the TM icon, the laptop showed no sign of TM starting.
It was also not present in the task manager list.

I tried several times.
Mostly, nothing at all happened when I tried running TM2016, but on one occasion, it got as far as this:
Failed startup window.jpg
I have a scheduler called Process Lasso Pro running in the background.
I switched on a Process Lasso Pro window to watch what happens when I try running TM2016.

The 'Actions log' pane showed this, with what might be helpful information
at time=09:42:00 to 09:42:01:
PrLassolog.jpg

I have also tried executing TM2016 with the command, textmaker.exe -debug –x.
This produced a tmcrash.txt file, contents of which are listed below, and in the attached tmlog.txt log file.

tmcrash.txt
--------------
Windows NT 6.3, Build 9600
TextMaker 2016, Revision 761.0927 release (32 Bit)

Date 6.2.2017, 10:7

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz
Intel64 Family 6 Model 78 Stepping 3
2808 MHz

XM was running for 3328 ticks, roughly 0 minutes

Crash while pasting: No
Clipboard owner: TextMaker

BaseAddress = 00D5A4FE
CrashAddress = 76F511C6
Stack = 04 04 00 00 10 04 00 00 14 51 CE 02 24 B5 18 00 E0 0D F5 76 04 04 00 00 01 00 00 00 70 00 70 00 FF 07 00 00 03 00 00 00 F8 4F CE 02 6F 00 61 00 00 00 00 00 10 04 00 00 5C 00 53 00 6F 00 66 00
Caller = 76F50EF4
Stack = 00 00 CE 02 00 00 00 00 04 04 00 00 FE FF FF FF 01 00 00 00 00 00 00 00
Caller = 00D82A13
Stack = 04 04 00 00 00 00 00 00 04 04 00 00 B5 B5 18 00 2C E6 18 00
Caller = 009E936D
Stack = FC 03 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 36 23 F5 76 08 63 40 9D B8 CD 53 01 00 00 4C 01 C0 CD 53 01 00 00 00 00 00 00 00 00
Caller = 009B2F7B
Stack = 18 E9 18 00 20 EB 18 00 F0 01 00 03 20 ED 18 00 FF 00 00 00 38 EC 24 01 00 00 00 00 00 00 00 00 00 00 00 00 4F 00 6B 00 74 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Caller = 009B5148
Stack = 18 E9 18 00 20 EB 18 00 F0 01 00 03 20 ED 18 00 FF 00 00 00 55 00 73 00 65 00 72 00 44 00 69 00 63 00 74 00 00 00 69 00 73 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Caller = 00AC5683
Stack = 07 10 00 00 07 14 00 00 07 0C 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 FE FF FF FF 9C EF 18 00 16 8D 9E 00 68 58 01 03
Caller = 00CFEB09
Stack = 24 3D 00 00 07 00 00 00 00 00 00 00
Caller = 00CF960C
Stack = 18 F6 18 00 02 00 00 00 F0 00 00 00 43 00 3A 00 5C 00 55 00 73 00 65 00 02 00 00 00 54 00 65 00 78 00 74 00 4D 00 61 00 6B 00 65 00 72 00 00 00 6B 00 69 00 5C 00 44 00 6F 00 63 00 75 00 6D 00
Caller = 0099FD42
Stack = 00 00 40 00 00 00 00 00 04 0B 4C 01 0A 00 00 00 43 00 3A 00 5C 00 50 00 72 00 6F 00 67 00 72 00 61 00 6D 00 20 00 46 00 69 00 6C 00 65 00 73 00 20 00 28 00 78 00 38 00 36 00 29 00 5C 00 53 00
Caller = 00D5BFE7
Stack = 00 00 40 00 00 00 00 00 04 0B 4C 01 0A 00 00 00 5C E8 FE 86 D2 7A D8 00 D2 7A D8 00 00 E0 FD 7F 44 00 00 00 6A 0B 4C 01 4A 0B 4C 01 18 0B 4C 01 00 00 00 00 01 00 00 00 64 00 00 00 64 00 00 00
Caller = 00D87A67
Stack = 00 E0 FD 7F E0 7B 3A 76 4E AC 0B 9C
Caller = 763A7C04
Stack = 00 E0 FD 7F 2C 2A 40 9D 00 00 00 00 00 00 00 00 00 E0 FD 7F 05 00 00 C0 10 F4 0A 75 FC 7F 00 00 B4 AD 18 00 2C 2A 40 9D A0 FF 18 00 B4 AD 18 00 E4 FF 18 00 80 73 FA 76 50 7E AE EB 00 00 00 00
Caller = 76F6AB8F
Stack = FF FF FF FF E0 FF F4 76
Caller = 76F6AB5A
Stack = D2 7A D8 00 00 E0 FD 7F 00 00 00 00 41 63 74 78 20 00 00 00 01 00 00 00 0C 33 00 00 DC 00 00 00 00 00 00 00 20 00 00 00 00 00 00 00 14 00 00 00 01 00 00 00 07 00 00 00 34 00 00 00 7C 01 00 00
Caller = 00000000

Exception(s):
ExAddress = 76F511C6
ExCode = C0000005
EAX = 02CED528
EBX = 02CED520
ECX = 00000079
EDX = 00000003
ESI = 03244A20
EDI = 02CE0000

tmlog.txt
------------
File ATTACHed
tmlog.txt
(64.59 KiB) Downloaded 126 times
-------
John

JohnWasilewski
Posts: 383
Joined: Sun Jan 13, 2008 1:06 am

Re: SMO2016 refusing to start

Post by JohnWasilewski » Mon Feb 06, 2017 7:19 pm

Whoops. In my earlier post today, the screenshots were accidentally reversed in position (ie exchanged with each other). I hope this is obvious.
---
J.

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