Google Drive Is Now Inaccessible

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AJ_
Posts: 81
Joined: Sun Feb 12, 2017 10:52 am

Google Drive Is Now Inaccessible

Post by AJ_ » Sun May 28, 2017 9:49 pm

This issue was forwarded to your development team 10 May 17 and Google Drive is still inaccessible. When are you going to fix this? I need to access my files. Please support your products!

sven-l
SoftMaker Team
SoftMaker Team
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Re: Google Drive Is Now Inaccessible

Post by sven-l » Mon May 29, 2017 3:04 pm

This was reported in the internal bug tracker (FS#36259). We will inform you as soon as we have a solution.
Sven Leßmann
SoftMaker Software GmbH

AJ_
Posts: 81
Joined: Sun Feb 12, 2017 10:52 am

Re: Google Drive Is Now Inaccessible

Post by AJ_ » Tue Jun 27, 2017 11:46 pm

I just installed the update released today that was supposed to fix this. It did not fix the problem.
The error says:

Unable to reach the server.
ERR_CONNECTION_REFUSED

I am also getting this exact same error in Textmaker HD.

bwst
SoftMaker Team
SoftMaker Team
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Joined: Tue Nov 22, 2011 11:41 am

Re: Google Drive Is Now Inaccessible

Post by bwst » Wed Jun 28, 2017 3:14 pm

Hi,

I tested Google drive but I could not reproduce connection problems.

1. Could you please attach a screen shot of the error message?
2. Which device and Android version are you using?
3. Which version of the office are you using? (See Tools/About)
4. Is your device connected to the internet?
Bodo Wöstmann
SoftMaker Software GmbH

AJ_
Posts: 81
Joined: Sun Feb 12, 2017 10:52 am

Re: Google Drive Is Now Inaccessible

Post by AJ_ » Wed Jun 28, 2017 10:35 pm

I have attached the screenshots. I get the error with the Samsung stock browser and the LastPass browsers. However, I now realize that I am able to access Google Drive through the Chrome and Dolphin browsers.
I have a very serious problem though. When I try to access Google Drive through TextMaker HD, upon connection with Google Drive, TextMaker HD automatically closes and Planmaker HD automatically opens. There is no way that I am able to access my TextMaker HD files. I even completely removed Planmaker HD access to Google Drive and logged back in with TextMaker HD and the same thing happened. Did you even test TextMaker HD functionality?
I am using the Samsung Galaxy Note 4 with Android version 6.0.1.
I am using Planmaker HD version 767.0623.gs and the same for TextMaker HD.
Of course, my device is connected to the internet.
Attachments
Screenshot_2017-06-28-14-26-19.png
Screenshot_2017-06-28-14-28-22-1.png

sven-l
SoftMaker Team
SoftMaker Team
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Location: Nuremberg
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Re: Google Drive Is Now Inaccessible

Post by sven-l » Thu Jul 06, 2017 8:47 am

This is reproducible for me. I will report this issue to our developer.
Sven Leßmann
SoftMaker Software GmbH

AJ_
Posts: 81
Joined: Sun Feb 12, 2017 10:52 am

Re: Google Drive Is Now Inaccessible

Post by AJ_ » Thu Jul 06, 2017 9:33 am

Thank you!

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