Can't open RTF files over 2KB

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Gemini
Posts: 4
Joined: Thu Aug 09, 2018 11:03 am

Can't open RTF files over 2KB

Post by Gemini » Thu Aug 09, 2018 11:07 am

Hi,

I have been using the basic version to judge if I want to buy the full version but have noticed that I am unable to open rtf files that are larger than 2KB. When I select the file, it closes the dialogue but the file has not been opened. Using it on a Gemini if that makes any difference.

Gemini
Posts: 4
Joined: Thu Aug 09, 2018 11:03 am

Re: Can't open RTF files over 2KB

Post by Gemini » Thu Aug 09, 2018 1:57 pm

I've tried opening a number of files on dropbox and on the device. It does work occassionly but unpredictably. Some times the file does open but the text is not present.

raitis.veksejs
SoftMaker Team
SoftMaker Team
Posts: 16
Joined: Fri Sep 15, 2017 1:29 am

Re: Can't open RTF files over 2KB

Post by raitis.veksejs » Fri Aug 10, 2018 12:04 pm

Hello,

did you tried to reinstall? If problem exist with some files only. Please submit them through our support desk by describing step by step what are you doing and what is problem.

Gemini
Posts: 4
Joined: Thu Aug 09, 2018 11:03 am

Re: Can't open RTF files over 2KB

Post by Gemini » Wed Aug 15, 2018 2:41 pm

I was able to narrow down what the issue was. I am rtf files created by Scrivener. If these files contain a comment, they will not open. I replied to the email I was sent with a sample file. Replying here too incase someone else comes across the same issue.

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