Emoji crashes .docx file

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wangiligong
Posts: 3
Joined: Thu Jul 31, 2014 1:21 pm

Emoji crashes .docx file

Post by wangiligong » Thu Jul 31, 2014 1:46 pm

Using android 4.4.2 tablet, Textmaker mobile v 1.0

When an emoji character is added to a text file and saved as a Word document .docx it will no longer open in Textmaker
Attempt to open gives unable to open file error message
This is very frustrating as it is easy to accidentally insert an emoji character (smiling face etc) with touch screen as these are not shown as text or markers or anything else. But when file is saved with an emoji inserted it becomes lost!

Any suggestions on how to open/recover text from such a file?

sven-l
SoftMaker Team
SoftMaker Team
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Re: Emoji crashes .docx file

Post by sven-l » Fri Aug 01, 2014 9:21 am

Could you please send us a sample file in .tmd and .docx file format for forum(at)softmaker.de referring to that thread? Thank you!
Sven Leßmann
SoftMaker Software GmbH

wangiligong
Posts: 3
Joined: Thu Jul 31, 2014 1:21 pm

Re: Emoji crashes .docx file

Post by wangiligong » Mon Aug 04, 2014 6:24 am

Just tested Planmaker and get same sort of problem
Xls file accepts emoji OK but xlxs file will not open if contains emoji character. Attempts to open with Playmaker simply opens a new untitled spreadsheet

wangiligong
Posts: 3
Joined: Thu Jul 31, 2014 1:21 pm

Re: Emoji crashes .docx file

Post by wangiligong » Mon Aug 04, 2014 6:41 am

My previous post seems to have got lost, does not show on forum? I repeat .......

Have emailed sample files
Find I can open docx (with emoji) using OpenOffice (Linux) thus recovering my work

No problem with emoji in doc or tmd file format
Have set my file format default to doc to avoid problem in future, but its a serious bug

Jim-J
SoftMaker Team
SoftMaker Team
Posts: 437
Joined: Fri Apr 04, 2014 8:29 am

Re: Emoji crashes .docx file

Post by Jim-J » Tue Aug 05, 2014 10:55 am

We reported this issue to our developers. As soon as we get response, we will contact you.
Jim J.
SoftMaker Software GmbH

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