Update policy

Post here those questions, bug reports and suggestions for SoftMaker Office Mobile for Android that do not fit in any of the application-specific subforums.

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donone
Posts: 154
Joined: Mon Jan 18, 2010 5:30 pm

Update policy

Post by donone » Tue Oct 23, 2012 2:34 pm

Can you please say what the policy is for updates included under the initial price. Is it free updates until another version number or until Office 2013 or that some updates will be free and interspersed others will be paid?
Thanks.

martin-k
SoftMaker Team
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Re: Update policy

Post by martin-k » Tue Oct 23, 2012 2:38 pm

All updates for SoftMaker Office Mobile 2012 are free, regardless of whether you buy via Play Store or directly from SoftMaker.

When a new version comes out (Office 2013? Office 2014?), this will be available for a fee.
Martin Kotulla
SoftMaker Software GmbH

donone
Posts: 154
Joined: Mon Jan 18, 2010 5:30 pm

Re: Update policy

Post by donone » Tue Oct 23, 2012 3:15 pm

Thank you.

Rupert111
Posts: 13
Joined: Sun Mar 30, 2014 12:09 am

Re: Update policy

Post by Rupert111 » Sun Mar 30, 2014 12:23 am

I have a paid installation of TextMaker, but I cannot get any upgrade, nor from the app, nor from the Google PlayStore.
I've sent an e-mail to the support, but I didn't receive any answer. What can I do, then?

sven-l
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Re: Update policy

Post by sven-l » Mon Mar 31, 2014 5:04 pm

I could not find an e-mail from your e-mail address. Have you sent it to support(at)softmaker.de or info(at)softmaker.de? Which device are you using? Was SoftMaker Office pre-installated on that device?
Sven Leßmann
SoftMaker Software GmbH

Rupert111
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Joined: Sun Mar 30, 2014 12:09 am

Re: Update policy

Post by Rupert111 » Thu Apr 10, 2014 11:11 pm

Not sure, but I think I wrote to support@... I cannot update TextMaker nor on my Nexus 7 nor on my Galaxy S3; when I tap on "TextMaker Mobile" in the window "Current updates for your software", nothing happens. I have a license bought on 20th December 2012. Any help?
Thank you.

sven-l
SoftMaker Team
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Re: Update policy

Post by sven-l » Fri Apr 11, 2014 10:49 am

In that case, please uninstall TextMaker in your Android settings. Then download the .apk file again from the e-mail with the registration code and install it. Now you should have the latest revision of TextMaker for Android installed.
Sven Leßmann
SoftMaker Software GmbH

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